Customer Service - Import & Export

LF Logistics Services (M) Sdn Bhd; Klang City; On-site; MYR 67,000 - 100,000; Full time

Job summary

LF Logistics Services (M) Sdn Bhd in Klang is recruiting for a Logistics Coordinator to oversee customer order coordination, stock availability and delivery planning. You will liaise with customers, warehouse operations and freight forwarders to ensure accurate documentation and on-time shipments.

The role involves monitoring inbound and outbound activities, coordinating customs declarations, and maintaining shipment records to support billing and performance reporting.

Qualifications

• Diploma or degree in logistics, supply chain or related field.
• Hands-on experience in customer order coordination and shipment planning.
• Experience with import/export documentation is preferred.
• Familiarity with WMS/TMS/ERP systems is an advantage.

Responsibilities

• Monitor inbound shipment bookings, pre-alerts, ETA and shipment status.
• Review import documents for completeness and accuracy.
• Coordinate customs clearance and bonded movements.
• Act as the key day-to-day coordination point between customer and Warehouse Operations.
• Provide customers with visibility of stock availability and order status.
• Coordinate outbound shipment requirements and load plans.
• Monitor shipment milestones and escalate delays.
• Maintain shipment records and support billing and audit trails.

Skills

Customer order coordination

Stock availability

Shipment planning

Import & export documentation

Warehouse operations collaboration

Freight forwarders coordination

Regulatory compliance

Education

Diploma or Bachelors degree in Logistics / Supply Chain

Job description

• Monitor inbound shipment bookings, pre-alerts, ETA and shipment status.
• Review import documents including Commercial Invoice, Packing List, Bill of Lading and other supporting documents for completeness and accuracy.
• Coordinate with appointed freight forwarders / Customs agents for applicable Customs declaration, clearance and Free Zone / bonded movement requirements.
• Monitor Customs clearance and shipment release status.
• Coordinate inbound delivery arrangements with warehouse operations and relevant transport parties.
• Ensure container, vehicle, seal and shipment information is available to support receiving activities.
• Follow up on documentation discrepancies, Customs queries, shipment delays and other inbound exceptions.

2. Customer Order, Stock & Load Planning Coordination

• Act as the key day-to-day coordination point between the customer and Warehouse Operations for order requirements, stock availability, shipment planning and execution.
• Receive, review and monitor customer Sales Orders (SO), Stock Transfer Orders (STO), delivery orders or other applicable shipment instructions.
• Validate order requirements against available inventory and coordinate with Warehouse Operations / Inventory teams to confirm stock availability and order readiness.
• Provide customers with timely visibility of available stock, stock on hold, inventory shortages and other constraints that may impact order fulfilment.
• Coordinate and follow up on stock discrepancies, inventory holds, damaged stock, short stock or system inventory differences with the relevant warehouse / inventory teams.
• Engage with customers on load planning and shipment priorities, considering stock availability, order volume, delivery requirements, vehicle capacity, warehouse capacity and agreed timelines.
• Coordinate with customers to confirm order allocation, shipment grouping, delivery date and load plan before release to Warehouse Operations.
• Consolidate orders / shipments where operationally feasible to optimise vehicle loadfill, transport utilisation and delivery cost.
• Communicate confirmed order and load requirements to Warehouse Operations to support picking, VAS, packing, staging and shipment preparation.
• Monitor order progress from order receipt through stock allocation, warehouse execution and shipment readiness.
• Proactively inform customers of stock shortages, order constraints, capacity issues or other risks that may impact the confirmed load plan or delivery commitment.
• Coordinate order amendments, cancellations, quantity changes, delivery-date changes and priority changes, ensuring revised instructions are communicated to all affected parties.
• Maintain alignment between customer order requirements, WMS inventory, warehouse execution, shipment documentation and physical shipment quantities.
• Coordinate outbound shipment requirements based on confirmed customer orders, load plans and shipment instructions.
• Monitor shipment readiness with Warehouse Operations, including Pick & Pack, VAS where applicable, verification, palletisation and staging.
• Maintain applicable shipment, load and commercial references throughout the shipment process.
• Coordinate or monitor system Pre-Despatch / shipment completion activities where applicable.
• Monitor shipment milestones against planned pickup and delivery schedules and elevate potential delays.
• Ensure physical shipment release only proceeds after all applicable operational, documentation and regulatory requirements are completed.

4. Shipping Documentation

• Prepare, generate and/or review applicable shipping documents including Commercial Invoice, Packing List (CIPL), shipment references and supporting documents.
• Verify shipping documents against system records, customer requirements and the prepared physical shipment before release.
• Ensure accuracy of SKU/item details, quantities, carton/pallet quantities, weight, value, currency, HS Code and other applicable shipment information.
• Submit required documents to customers, consignees, freight forwarders, transport teams or other relevant parties within the required timeline.
• Control document amendments and ensure revised documents are promptly communicated to affected stakeholders.
• Maintain complete and retrievable shipment records for operational, customer and audit traceability.

5. Customs & Regulatory Coordination

• Coordinate applicable import/export Customs declarations, bonded / Free Zone movements, permits, approvals and gate-pass requirements.
• Ensure required Customs and regulatory documentation is available before shipment movement.
• Follow up with freight forwarders / Customs agents on clearance status and outstanding requirements.
• Coordinate resolution of Customs queries, documentation discrepancies or rejected submissions.
• Ensure shipments remain on hold where mandatory Customs / regulatory clearance has not been completed.
• Maintain applicable Customs and regulatory records in accordance with required retention practices.

6. Transport Coordination

• Initiate / arrange transport bookings through the applicable Transport Management System (TMS) or agreed booking process.
• Provide required transport information including pickup and delivery location, shipment reference, CIPL, pallet/carton quantity, weight, dimensions and delivery timetable.
• Coordinate vehicle requirements, collection and delivery schedules with Transport teams / service providers.
• Monitor transport status and follow up on delays, vehicle changes, breakdowns or missed collections.
• Communicate changes affecting pickup or delivery schedules to relevant stakeholders.
• Support transport optimization through shipment consolidation, vehicle utilisation and efficient return / backhaul planning where operationally feasible.

7. Shipment Exception & Closure Management

• Coordinate investigation of shortages, excesses, damages, inventory discrepancies, documentation issues, system issues, Customs delays, transport issues and receiving discrepancies.
• Escalate critical exceptions to the appropriate stakeholders and monitor corrective actions.
• Obtain / monitor applicable Proof of Delivery (POD), GRN or receiving confirmation where required.
• Follow up on shipment discrepancies until resolution or formal handover to the responsible party.
• Maintain supporting evidence and records for material shipment exceptions and support root-cause / corrective-action activities for recurring issues.

8. Reporting & Performance Monitoring

• Maintain required daily, weekly and monthly order, stock, shipment and exception reports / trackers.
• Monitor activities against applicable SLA, KPI and customer requirements.
• Highlight overdue orders, stock constraints, pending documentation, clearance delays, shipment risks and other open actions.
• Support operational / customer performance reviews and continuous-improvement initiatives.
• Ensure operational reports and shipment data are accurate, complete and submitted within the required timeline.
• Maintain accurate billing records / trackers for all chargeable services and activities performed for the customer, including warehousing, handling, VAS, storage, transport and other applicable services.
• Ensure all chargeable activities are supported by the relevant operational records, system data, customer requests or other supporting evidence.
• Reconcile billing records against actual services performed to ensure billing completeness and accuracy and prevent missed / unbilled activities.
• Coordinate with Operations, Transport, Finance and other relevant teams to validate billing information and resolve any discrepancy before billing submission.
• Ensure billing records and supporting information are completed and submitted within the agreed monthly billing cut-off / timeline.
• Support clarification of customer billing queries or disputes by providing the relevant operational records and supporting evidence.
• Maintain proper billing and service records for customer reference, reconciliation and audit purposes.

Key Requirements

• Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, International Trade, Transportation, or related field.
• Minimum 2–5 years of experience in Customer Service, Import & Export, Warehouse Operations, Freight Forwarding, Supply Chain or related logistics roles
• Hands-on experience in customer order coordination, stock availability, shipment planning and import/export documentation is preferred.
• Experience working in a warehouse / contract logistics environment is an added advantage.
• Experience coordinating with customers, Warehouse Operations, Transport, Freight Forwarders and Customs-related parties is preferred.
• Exposure to bonded warehouse / Free Zone operations is an added advantage.
• Familiarity with WMS, TMS, ERP or other logistics systems is an advantage.

Willing and able to work at Port Klang Free Zone (PKFZ) based on the assigned work location and operational requirements

Logistics, Freight & Delivery Services More than 10,000 employees

A.P. Moller - Maersk’s vision is to become the Global Integrator.

Increasing complexity in global supply chains is making them inefficient, vulnerable and unsustainable. At Maersk, our strategic vision is to become the Global Integrator, offering truly integrated logistics solutions that connect, protect and simplify our customers’ supply chains.

Our purpose serves as the foundation and compass guiding our work towards a world where global trade distributes economic and social benefits, without negatively impacting individuals, communities or the environment.

A.P. Moller - Maersk’s vision is to become the Global Integrator.

Increasing complexity in global supply chains is making them inefficient, vulnerable and unsustainable. At Maersk, our strategic vision is to become the Global Integrator, offering truly integrated logistics solutions that connect, protect and simplify our customers’ supply chains.

Our purpose serves as the foundation and compass guiding our work towards a world where global trade distributes economic and social benefits, without negatively impacting individuals, communities or the environment.