Customer Support Specialist – Onsite (Medini, Johor)

Agensi Pekerjaan JEV Management Sdn. Bhd.; Iskandar Puteri; On-site; MYR 28,000 - 47,000; Full time

Benefits offered by this job

Paid training

EPF + SOCSO from Day 1

12 Days Annual Leave + 14 Days Medical

Shuttle service

Job summary

Agensi Pekerjaan JEV Management Sdn. Bhd. is seeking a customer support representative to help customers solve everyday issues while building valuable service experience, onsite at Medini, Johor.

You will handle enquiries, identify issues, record interactions, and escalate when needed, with a focus on meeting service and quality standards. The role requires good English and BM communication, basic computer skills, and willingness to work rotating shifts including nights.

Qualifications

• Fluent in English and Bahasa Malaysia for customer interactions.
• Proficient with basic computer tasks and fast typing.
• Willing to work rotating shifts including nights.

Responsibilities

• Assist customers with enquiries and concerns.
• Identify issues and provide solutions.
• Record interactions accurately.
• Escalate complex cases when required.
• Meet service and quality standards.

Skills

English & BM communication

Basic computer skills

Typing speed

Night shift willingness

Job description

Agensi Pekerjaan JEV Management Sdn. Bhd. is seeking a customer support representative to help customers solve everyday issues while building valuable service experience, onsite at Medini, Johor.

You will handle enquiries, identify issues, record interactions, and escalate when needed, with a focus on meeting service and quality standards. The role requires good English and BM communication, basic computer skills, and willingness to work rotating shifts including nights.