Customer Support Specialist - Japanese

Savior Artigos Texteis Lda; Putrajaya; Hybrid; MYR 36,000 - 48,000; Full time

Job summary

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia seeks a Japanese-speaking Customer Support Representative to handle live chat and email inquiries in Japanese and English. The role demands fintech/crypto knowledge, strong numerical skills, and legal work authorisation in Malaysia.

It follows a hybrid schedule with day onsite and night remote shifts, and aims at long-term growth in the fintech sector. The ideal candidate will bring 2–4 years in customer service, proficiency in Japanese and

Qualifications

• Native-level Japanese proficiency for complex written interactions.
• Excellent English writing and speaking abilities.
• 2–4 years in customer service; frontline operations training.
• Experience with financial institutions, fintech or crypto products is a plus.
• Educational background in finance, economics, math, or related fields preferred.
• Strong numerical acumen with attention to data and statistics.
• Willingness to work 5 days including weekends and public holidays.
• Hybrid work model: onsite day shifts, remote night shifts.
• Legal work authorisation in Malaysia.

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Provide efficient, accurate, high‑quality customer service.
• Be knowledgeable about crypto trading platforms and market fundamentals.
• Follow up on inquiries and manage complaints from users.
• Translate customer needs into feedback and solutions for management.
• Flag discrepancies or risks to management promptly.
• Identify improvements to boost team performance and processes.

Skills

Native-level Japanese

English proficiency

Team player

Self-driven

Attention to detail

Education

Finance or Economics or Mathematics or Business Admin

Tools

Crypto trading platforms

Job description

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.