Customer Service Officer

Moomoo MY; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Benefits offered by this job

Basic Salary

Shift Allowances

KPI incentive

Public transport access

Dental & health allowances

SIE Exam Sponsorship

Career development

Team building

Snacks & drinks

Job summary

Moomoo MY is seeking a customer service professional to support local and overseas clients in English, Malay and Chinese. You will handle inquiries via phone, email and live chat, assist with trading account registration, onboarding and verification, and provide expert guidance on the trading platform and its tools.

You will help resolve issues promptly and contribute to knowledge bases and training materials.

Qualifications

• Degree or above in the relevant qualifications.
• Proven working experience in call center, online trading and/or stockbroking preferred. Fresh graduates welcome.
• Familiarity with online trading platforms, stock exchanges and financial products is advantageous.

Responsibilities

• Respond to inquiries and provide comprehensive support via phone, email and live chat.
• Assist customers with trading account registration, onboarding and verification.
• Provide consultation on trading platform, tools and features and resolve issues promptly.

Skills

English

Malay

Chinese

Customer service

Education

Degree in Business

Tools

Trading platforms

Job description

• Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
• Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
• Assist customers/clients with trading account registration, onboarding and verification processes.
• Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
• Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary.
• Responsible for proper recording, filing and organizing of customer feedback and suggestions.
• Contribute to the development of customer service processes, knowledge bases, and training materials.
• Perform with other ad-hoc duties as per assigned from time to time.

• Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
• Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
• Assist customers/clients with trading account registration, onboarding and verification processes.
• Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
• Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary.
• Responsible for proper recording, filing and organizing of customer feedback and suggestions.
• Contribute to the development of customer service processes, knowledge bases, and training materials.
• Perform with other ad-hoc duties as per assigned from time to time.

Requirements

• Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
• Proven working experience in the related field is preferred, especially in the call center, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
• Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
• Computer literacy is preferred.
• Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous.
• Bumiputera candidates are encouraged to apply.
• Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
• Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
• Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.

Benefits

We offer a comprehensive and holistic work experience and package as follows:

• Basic Salary + Shift Allowances
• Monthyl KPI incentive
• Convenient Access to Public Transport
• Yearly dental, optical & health check allowances
• FINRA SIE Exam Sponsorship
• Career Development Opportunities in the Financial Services Industry
• Company Team Building & Bonding Activities
• Free-Flow Pantry Snacks & Drinks
• Dynamic, Multinational Working Environment

Please note that only short-listed candidates will be contacted. Thank you.