Customer Support Executive

Ricebowl; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Allowance Provided

Training Provided

Job summary

Ricebowl is seeking a Customer Success professional in Kuala Lumpur with at least 2 years in customer-facing roles. You will respond to inquiries, engage with customers across channels, and demonstrate the platform including onboarding and features to maximize value.

The role emphasizes proactive follow-ups, excellent communication in English/Mandarin/Bahasa Malaysia, and strong problem-solving skills to enhance customer satisfaction.

Qualifications

• Diploma in any field.
• At least 2 years in Customer Success/Customer Service/Account Management or related customer-facing role.
• Comfortable communicating with customers via phone calls and conducting proactive follow-ups when required.
• Confident in engaging customers and building relationships through both verbal and written communication.
• Excellent communication and presentation skills.
• Good command of written and spoken English, Mandarin, and Bahasa Malaysia.
• Strong logical thinking and problem-solving skills.

Responsibilities

• Respond to clients' issues and enquiries promptly via phone, email, chat, and internal software.
• Proactively engage and follow up with customers via phone, email, and other communication channels to ensure a positive customer experience.
• Introduce and demonstrate the system to customers, including account registration, job posting, and platform features.
• Guide customers through onboarding and support them in maximizing the value of the platform.
• Escalate clients' issues and opportunities to the Sales Team when necessary.
• Support the Account Manager by maintaining a positive, professional, and customer-centric attitude.

Skills

Communication

Verbal & Written

Presentation

Multilingual

Problem-Solving

Education

Diploma

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Candidate must possess at least a Diploma in any field.

At least 2 years of experience in Customer Success, Customer Service, Account Management, or a related customer-facing role.

Requirement

• Candidate must possess at least a Diploma in any field.




• At least 2 years of experience in Customer Success, Customer Service, Account Management, or a related customer-facing role.




• Comfortable communicating with customers via phone calls and conducting proactive follow-ups when required.




• Confident in engaging customers and building relationships through both verbal and written communication.




• Excellent communication and presentation skills.




• Good command of written and spoken English, Mandarin, and Bahasa Malaysia.




• Strong logical thinking and problem-solving skills.

Responsibility

• Respond to clients' issues and enquiries promptly via phone calls, email, chat, and internal software.




• Proactively engage and follow up with customers via phone, email, and other communication channels to ensure a positive customer experience.




• Introduce and demonstrate the system to customers, including account registration, job posting, and platform features.




• Guide customers through onboarding and support them in maximizing the value of the platform.




• Escalate clients' issues and opportunities to the Sales Team when necessary.




• Support the Account Manager by maintaining a positive, professional, and customer-centric attitude.

Benefits

• EPF


• SOCSO


• Annual Leave


• Medical Leave


• Health Insurance


• Allowance Provided


• Training Provided