Customer Support Executive

Munchy Food Industries Sdn Bhd; Batu Pahat; On-site; MYR 39,000 - 56,000; Full time

Job summary

URMunchy’s in Malaysia is seeking a Customer Support Executive to process orders, ensure timely fulfillment, and provide proactive service to customers.

You will liaise with Sales, Warehouse, Logistics, and DSP to keep orders on track, handle invoicing, RMAs, and POD documentation, and continuously look for ways to improve satisfaction.

The role requires a diploma or degree and at least two years experience in customer service or order management.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Supply Chain Management, Logistics, Business Studies, or related disciplines.
• Minimum 2 years of working experience in Customer Service, Customer Support, Order Management, Supply Chain, or a related field.
• URMunchy’s culture emphasizes a CHEEKY FUN work environment and teamwork to achieve potential and competitive advantage.

Responsibilities

• Process customer orders and ensure timely order fulfillment and delivery.
• Coordinate closely with Sales, Warehouse, Logistics, and Distribution Service Providers (DSP) on daily operational matters.
• Monitor order status and resolve delivery-related issues promptly.
• Manage Return Merchandise Authorization (RMA) processes, including verification, amendment, cancellation, and documentation.
• Handle invoice processing, credit note issuance, and billing activities.
• Ensure timely submission and updating of e-Invoices according to company requirements.
• Track Proof of Delivery (POD) and ensure all documentation is updated within KPI timelines.
• Investigate and resolve discrepancies, shortages, and customer complaints.
• Prepare and maintain operational reports, tracking reports, and return listings.
• Support sales team enquiries and provide efficient customer service.
• Work closely with stakeholders to improve customer satisfaction and service performance.
• Perform other duties and ad hoc assignments as required by management.

Skills

Customer service

Order management

Cross-functional collaboration

Education

Diploma or Bachelor's Degree in Business Administration, Supply Chain Management, Logistics, Business Studies, or related disciplines

Job description

Process customer orders and ensure timely order fulfillment and delivery.

Coordinate closely with Sales, Warehouse, Logistics, and Distribution Service Providers (DSP) on daily operational matters.

Monitor order status and resolve delivery-related issues promptly.

Manage Return Merchandise Authorization (RMA) processes, including verification, amendment, cancellation, and documentation.

Handle invoice processing, credit note issuance, and billing activities.

Ensure timely submission and updating of e-Invoices according to company requirements.

Track Proof of Delivery (POD) and ensure all documentation is updated within KPI timelines.

Investigate and resolve discrepancies, shortages, and customer complaints.

Prepare and maintain operational reports, tracking reports, and return listings.

Support sales team enquiries and provide efficient customer service.

Work closely with stakeholders to improve customer satisfaction and service performance.

Perform other duties and ad hoc assignments as required by management.

Requirements

Diploma or Bachelor's Degree in Business Administration, Supply Chain Management, Logistics, Business Studies, or related disciplines.

Minimum 2 years of working experience in Customer Service, Customer Support, Order Management, Supply Chain, or a related field.

At URMunchy’s we believe people are an important asset in making our products the most irresistible CHEEKY FUN food brand in town. URMunchy’s believes in a CHEEKY FUN work playground where we develop and build upon each other's strengths to achive our highest potential. We're looking for people who can generate ideas to build true competitive advantage and who can continue to help make our Company outstanding. If you feel you could be part of a team like this, join us today!

At URMunchy’s we believe people are an important asset in making our products the most irresistible CHEEKY FUN food brand in town. URMunchy’s believes in a CHEEKY FUN work playground where we develop and build upon each other's strengths to achive our highest potential. We're looking for people who can generate ideas to build true competitive advantage and who can continue to help make our Company outstanding. If you feel you could be part of a team like this, join us today!

What can I earn as a Customer Support Executive