Customer Support Assistant

Medi Beaute Sdn Bhd; Seberang Perai; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Opportunities for promotion

Professional development

Ability to commute/relocate

Job summary

Medi Beaute Sdn Bhd seeks a receptionist to welcome clients and handle appointments in our Penang clinic. You will manage calls, WhatsApp chats, and walk-ins, coordinate beautician schedules, and promote our services and memberships. You will also handle payments and keep accurate records.

The role requires a Diploma or Advanced Diploma and at least 1 year in customer service, with fluency in English and Mandarin preferred. Health insurance and career growth opportunities are provided.

Qualifications

• Diploma or Advanced Diploma (Preferred).
• Minimum 1 year of experience in Customer Service (Preferred).
• Proficient in English and Mandarin (Preferred).

Responsibilities

• Welcome and attend to customers in a friendly and professional manner.
• Manage appointments via phone, WhatsApp, and walk-ins.
• Coordinate schedules with beauticians.
• Recommend suitable services, packages, and products to clients.
• Handle billing, payments (cash, card, e-wallet), and issue receipts.
• Maintain accurate customer records and appointment history.
• Respond to customer inquiries and resolve complaints effectively.
• Ensure cleanliness and organization of reception and waiting area.
• Assist in promoting products and packages, memberships, and ongoing promotions.
• Support daily administrative and operational tasks

Skills

Customer service

English & Mandarin

Education

Diploma or Advanced Diploma

Job description

Diploma or Advanced Diploma (Preferred).

Minimum 1 year of experience in Customer Service (Preferred).

Proficient in English and Mandarin (Preferred).

Requirement

• Diploma or Advanced Diploma (Preferred).
• Minimum 1 year of experience in Customer Service (Preferred).
• Proficient in English and Mandarin (Preferred).

Responsibility

• Welcome and attend to customers in a friendly and professional manner.
• Manage appointments via phone, WhatsApp, and walk-ins.
• Coordinate schedules with beauticians.
• Recommend suitable services, packages, and products to clients.
• Handle billing, payments (cash, card, e-wallet), and issue receipts.
• Maintain accurate customer records and appointment history.
• Respond to customer inquiries and resolve complaints effectively.
• Ensure cleanliness and organization of reception and waiting area.
• Assist in promoting products and packages, memberships, and ongoing promotions.
• Support daily administrative and operational tasks

Benefits

• Health insurance
• Opportunities for promotion
• Professional development
• Ability to commute/relocate