CUSTOMER SUPPORT & ADMIN EXECUTIVE

Siam Oasis Group; Selangor; Hybrid; MYR 35,000 - 39,000; Full time

Benefits offered by this job

Parking Subsidy

Insurance

Staff Discount

Free massage

Product discount

Dental Care

Optical Care

Flexible Working Hours

Job summary

Siam Oasis Group in Selangor is seeking a customer service/administrative professional to promptly handle inquiries via WhatsApp, social media, and the company website. You will provide accurate information and coordinate with internal teams to resolve issues, while maintaining neat records and supporting daily office operations.

The role requires good English and Mandarin communication, basic computer skills, and a proactive, organized approach.

Qualifications

• Minimum SPM or Diploma in any related field.
• Good communication skills in English and Mandarin (spoken and written).
• Proficient in basic computer applications, including Microsoft Office, email, and internet usage.

Responsibilities

• Respond promptly and professionally to customer enquiries via WhatsApp, social media platforms, and the company website.
• Provide accurate product or service information and assist customers with their questions and concerns.
• Coordinate with internal departments to ensure timely resolution of customer requests and issues.
• Maintain proper records of customer enquiries, feedback, and follow-up actions.
• Perform administrative duties including data entry, filing, documentation, and general paperwork.
• Support day-to-day office operations and ensure records and documents are well organized.
• Assist with other operational or administrative tasks as required.

Skills

English & Mandarin communication

Microsoft Office

Email & Internet

Education

SPM or Diploma in related field

Job description

• Respond promptly and professionally to customer enquiries via WhatsApp, social media platforms, and the company website.


• Provide accurate product or service information and assist customers with their questions and concerns.


• Coordinate with internal departments to ensure timely resolution of customer requests and issues.


• Maintain proper records of customer enquiries, feedback, and follow-up actions.


• Perform administrative duties including data entry, filing, documentation, and general paperwork.


• Support day-to-day office operations and ensure records and documents are well organized.


• Assist with other operational or administrative tasks as required.

Requirements:

• Minimum SPM or Diploma in any related field.


• Good communication skills in English and Mandarin (spoken and written).


• Proficient in basic computer applications, including Microsoft Office, email, and internet usage.


• Prior experience in customer service or administrative roles is an added advantage.


• Well-organized, detail-oriented, and able to multitask effectively.


• Positive attitude, strong sense of responsibility, and willingness to learn.


• Flexible Working Hours


• Parking Subsidy


• Insurance


• Staff Discounted / Free Massage & Product


• Dental & Optical Care

Qualification:

Primary/Secondary School/SPM/\"O\" Level , Diploma/Advanced/Higher/Graduate Diploma

Customer Service

Job Location: Selangor

Employment Type: Full-Time

Age Range of Candidate: -

Years of Experience: 0

Monthly Salary: MYR3100 - MYR3500

Siam Oasis is a wellness sanctuary offering affordable premium therapies and heartfelt services, dedicated to restoring balance, elevate wellbeing, and indulge your senses with every visit.