Senior Executive, Sales

THAI ODYSSEY MANAGEMENT SERVICES SDN BHD; Petaling Jaya; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Parking Staff

Free/Discounted Massage / Staff Purcha

Job summary

THAI ODYSSEY MANAGEMENT SERVICES SDN BHD is seeking an Administrative Support to manage daily operations of our online store from Kota Damansara, Petaling Jaya. You will ensure smooth order processing, handle inquiries, and coordinate shipping and inventory across platforms.

The role requires a Diploma or higher in Business Admin or related field, 1–2 years in administrative or sales support, and strong Microsoft Office and Google Workspace skills.

Qualifications

• Minimum Diploma or higher in Business Administration or relevant field.
• 1 to 2 years of experience in administrative, sales support, or clerical roles.
• High attention to detail and accuracy in data and document checking.
• Proficient in Microsoft Office (Excel, Word) and Google Workspace (Docs, Sheets).
• Strong organisation skills with the ability to manage multiple tasks and meet deadlines.
• Good interpersonal and communication skills for coordination and follow-ups.
• Able to work independently with minimal supervision while supporting the broader team.
• Candidate must be willing to work in Kota Damansara, Petaling Jaya.

Responsibilities

• Manage day-to-day operations of the online store to ensure smooth order processing.
• Process and fulfil online orders accurately and promptly.
• Monitor and maintain product inventory across online sales platforms.
• Coordinate shipping, delivery, and order fulfilment arrangements.
• Respond to customer inquiries regarding online purchases and resolve order-related issues in a timely manner.
• Serve as the first point of contact for general inquiries and incoming communications.
• Receive, sort, review, and distribute incoming correspondence to appropriate parties.
• Prepare responses to routine emails and messages and draft official correspondence.
• Maintain an organised filing system and ensure documents are accessible.
• Prepare business correspondence, reports, spreadsheets, and customer compensation vouchers as required.
• Coordinate travel arrangements for Area Managers, including transportation and hotel bookings.

Skills

Detail-oriented

Organisational skills

Communication skills

Multitasking

Independent worker

Education

Diploma or higher in Business Administration or relevant field

Tools

Microsoft Office (Excel, Word)

Google Workspace (Docs, Sheets)

Job description

Manage the day-to-day operations of the Company’s online store to ensure smooth order processing and a positive customer experience.

Process and fulfil online orders accurately and promptly.

Monitor and maintain product inventory across online sales platforms.

Coordinate shipping, delivery, and order fulfilment arrangements.

Respond to customer inquiries regarding online purchases and resolve order-related issues in a timely manner.

2. Correspondence and Communication

Serve as the first point of contact for general inquiries and incoming communications.

Receive, sort, review, and distribute incoming correspondence, including customer emails and other submissions, to the appropriate parties.

Prepare responses to routine emails and messages.

Draft and send official correspondence on behalf of Management, where required.

Review incoming documents and submissions to determine the appropriate follow-up actions and distribution.

3. Customer Service

Handle incoming calls relating to general inquiries, customer service matters, and basic complaints.

Provide timely and professional assistance to customers and direct complex issues to the relevant departments for further action.

4. Administrative and Office Support

Perform general administrative duties to support the smooth operation of the department.

Maintain an organised filing system and ensure documents, records, and reports are properly filed and readily accessible.

Ensure administrative tasks and documentation are completed accurately and within the required timelines.

Monitor and replenish stationery and office supplies as necessary.

5. Report and Document Preparation

Prepare business correspondence, reports, spreadsheets, and customer compensation vouchers as required.

Compile, organise, and print documents for meetings, internal distribution, and departmental use.

Ensure the accuracy and completeness of documents and reports before submission or distribution.

6. Travel and Scheduling Support

Coordinate travel arrangements for Area Managers (AMs), including transportation and hotel bookings.

Prepare, update, and maintain monthly travel itineraries for Area Managers.

Coordinate schedules and logistical arrangements for business trips and related meetings.

7. Training and Meeting Coordination

Assist in organising internal training sessions, departmental meetings, and knowledge-sharing activities.

Coordinate meeting and training logistics, including scheduling, venue arrangements, and preparation of relevant materials.

Record attendance and maintain accurate records of meetings, training sessions, and related activities.

Job Requirements

Minimum Diploma or higher in Business Administration or relevant field.

1 to 2 years of experience in administrative, sales support, or clerical roles.

High attention to detail and accuracy in data and document checking.

Proficient in Microsoft Office (Excel, Word) and Google Workspace (Docs, Sheets).

Strong organisation skills with the ability to manage multiple tasks and meet deadlines.

Good interpersonal and communication skills for coordination and follow-ups.

Able to work independently with minimal supervision while supporting the broader team.

Candidate must be willing to work in Kota Damansara, Petaling Jaya.

Perks and benefits

• Medical
• Miscellaneous allowance
• Dental
• Parking Staff
• Free/Discounted Massage / Staff Purchase

Thai Odyssey is an award-winning Malaysia’s leading authentic Thai massage chain that provides the finest luxury spa experience made affordable and offers great convenience with over 60 outlets strategically located nationwide.

Our team is made up of professionals, highly-skilled therapists and friendly front desk personnel, and we strive to provide first-class services to our customers with the authenticity of Thai heritage when one enters into our premises and be filled with the warmest hospitality. Our products are carefully sourced, using the finest blends of natural ingredients which benefit one's body and mind, while encouraging community and environmental sustainability.

Thai Odyssey is an award-winning Malaysia’s leading authentic Thai massage chain that provides the finest luxury spa experience made affordable and offers great convenience with over 60 outlets strategically located nationwide.

Our team is made up of professionals, highly-skilled therapists and friendly front desk personnel, and we strive to provide first-class services to our customers with the authenticity of Thai heritage when one enters into our premises and be filled with the warmest hospitality. Our products are carefully sourced, using the finest blends of natural ingredients which benefit one's body and mind, while encouraging community and environmental sustainability.