Customer Support

AIST Malaysia Sdn Bhd.; Kuantan; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Salary growth

Working hours: Sun-Thu 9:00-18:00

Supportive work environment

Tailored training programs

Mentorship opportunities

Job summary

AIST Malaysia Sdn. Bhd. is seeking motivated individuals to support drivers and passengers, ensuring a smooth and enjoyable experience. The role requires no prior experience and emphasizes enthusiasm and willingness to learn.

As a Customer Support Associate, you will guide drivers through onboarding, educate on app usage, and communicate important updates. The position offers training, growth potential, and a structured schedule Sunday-Thursday, 9:00 AM to 6:00 PM.

Qualifications

• Good command of English (B1/B2).
• Basic familiarity with computer software and mobile applications.
• Customer-oriented attitude with excellent communication skills.

Responsibilities

• Support drivers through registration and onboarding.
• Educate on app functionalities to optimize experience.
• Communicate updates and campaigns to drivers and customers.
• Address requests, resolve complaints, and collect feedback.
• Monitor service performance and policy compliance.

Skills

English (B1/B2)

Basic computer skills

Customer-focused communication

Job description

Are you passionate about technology and eager to kickstart your career in a dynamic environment? We’re looking for motivated individuals to support our drivers and passengers, ensuring a smooth and enjoyable experience for everyone.

No prior experience? No problem! We value enthusiasm and a willingness to learn.

What You’ll Do:

Provide comprehensive support to drivers throughout the registration and onboarding process, educate on best practices for utilizing the app’s functionalities to optimize their experience and performance.

Proactively communicate vital updates, promotional campaigns, policy modifications, and other critical information to drivers and customers through outbound calls and live chat.

Address various requests, resolve complaints, and actively solicit feedback from both drivers and customers to enhance overall service quality.

Continuously monitor service performance and compliance by collecting and analyzing inquiries, complaints, and feedback related to policy adherence.

Provide valuable insights from user interactions to help refine the app’s functionality and ensure a seamless experience for all users.

What We’re Looking For:

• Good command of English (B1 or B2 level).
• Basic familiarity with computer software and mobile applications.
• Customer-oriented attitude with excellent communication skills.

What We Offer:

• Salary growth based on your performance.
• Working Hours: Sunday to Thursday, 9:00 AM to 6:00 PM.
• A supportive and professional work environment with opportunities for growth.
• Tailored training programs specific to your role.
• Career paths with opportunities to learn from experienced seniors, exchange ideas, and receive mentorship.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How would you rate your English language skills?
• Are you willing to relocate for this role?
• Are you willing to undergo a pre-employment background check?

AIST Malaysia Sdn. Bhd. is responsible for developing innovative technologies for ordering rides, freight transportation, shopping and delivery, roadside assistance, making our services more modern, accessible, and safe.

Our mission is to continuously improve the interaction between our users, and help people move towards their goals. We love creating technologies and a business that are on par with our industry's leading global companies.

Our goal is to become a global brand, giving people the opportunity to use the Maxim service as they travel to different cities and countries.

AIST Malaysia Sdn. Bhd. is responsible for developing innovative technologies for ordering rides, freight transportation, shopping and delivery, roadside assistance, making our services more modern, accessible, and safe.

Our mission is to continuously improve the interaction between our users, and help people move towards their goals. We love creating technologies and a business that are on par with our industry's leading global companies.

Our goal is to become a global brand, giving people the opportunity to use the Maxim service as they travel to different cities and countries.