Customer / Supplier Quality Enginner

BCM Electronics Corporation Sdn Bhd; Kedah; On-site; MYR 60,000 - 100,000; Full time

Job summary

BCM Electronics Corporation Sdn Bhd, Kulim Hi-Tech Industrial Park, Kedah, seeks a seasoned Quality Engineer to drive root-cause analysis and corrective actions for customer quality issues in an EMS setting. You will work with cross-functional teams, manage supplier and customer complaints, and contribute to NPI quality processes using APQP/PPAP and FMEA knowledge.

With 5+ years in electronics quality and a degree in Electrical/Mechanical/Mechatronics, you will lead continuous improvement across

Qualifications

• Bachelor’s or higher in Electrical & Electronics / Mechanical / Mechatronics / Materials Engineering.
• Minimum 5 years handling supplier or customer quality issues in electronics manufacturing.
• Strong knowledge of APQP, PPAP and FMEA.
• Candidates with PCBA manufacturing knowledge will be considered.

Responsibilities

• Establish root cause and corrective action in 8D reports for customer quality issues based on due dates.
• Collaborate with material suppliers on material quality issues.
• Liaise with customers on RMA issues and ensure timely closure of complaints.
• Investigate and define corrective actions for customer quality issues and drive resolution.
• Assist in new product development activities to avoid quality escalations.
• Organize and conduct customer meetings and conference calls.
• Prepare and update quality reports as required by customers.

Skills

APQP

PPAP

FMEA

Quality management

Education

Bachelor’s Degree/Professional Degree in Electrical & Electronics / Mechanical/ Mechatronics/ Materials Engineering

Tools

PCBA knowledge

Job description

• Work with cross-function teams to establish root cause and corrective action in 8D report on customer quality issues as requested based on established due date.
• Work closely with material suppliers on material quality issues
• Liaise with customers on RMA issues
• Responsible for investigating and defining corrective actions for customer quality issues.
• Manage all customer complaints and work through them to ensure issues are resolved and closed.
• Assist in new product development activities (NPI) to avoid quality escalation issues.
• Organize and conduct customer meeting / conference calls
• Prepare and update all necessary quality reports as required by customers.

Skills and Qualification

• Candidates must possess at least Bachelor’s Degree/Professional Degree in Electrical & Electronics / Mechanical/ Mechatronics/Material) Engineering
• Minimum 5 years of working experience handling Supplier or Customer Quality issues in Electronics Manufacturing Industry.
• Strong knowledge of Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Failure Mode and Effect Analysis (FMEA)
• Candidates with PCBA manufacturing knowledge will be considered.

We are an Electronics Manufacturing Service (EMS) provider, located in Kulim Hi-Tech Industrial Park, Kulim, Kedah Darul Aman. We provide complete turnkey manufacturing and engineering solutions in the design and manufacture of box-build and board build products for the communication and consumer sectors in Europe, North America and Asia-Pacific.

We are an Electronics Manufacturing Service (EMS) provider, located in Kulim Hi-Tech Industrial Park, Kulim, Kedah Darul Aman. We provide complete turnkey manufacturing and engineering solutions in the design and manufacture of box-build and board build products for the communication and consumer sectors in Europe, North America and Asia-Pacific.