Customer Success & Support Specialist - 5 Days/Week

Tech Harvest Capital; Shah Alam; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Work-life balance

Competitive salary

Job summary

Tech Harvest Capital is seeking a Customer Service Representative to maintain solid customer relationships by handling queries promptly and professionally. You will provide day-to-day technical support via email, live chat, and telephone, while upholding quality service.

Responsibilities include resolving inquiries, updating client records, and supporting marketing initiatives to drive conversions. A 5-day workweek and competitive compensation are offered.

Qualifications

• Minimum 1 year of experience in customer service or a related field.
• Strong verbal and written communication skills in English.
• Ability to stay patient and professional with customers during all interactions.

Responsibilities

• Respond to customer inquiries via email, instant messaging, and phone promptly.
• Handle and resolve customer complaints with professionalism.
• Maintain and update customer records in databases and profiles.
• Provide training and support to other team members when needed.
• Promote promotions and brand information to drive conversions and turnover.

Skills

Customer service

Communication

Patience

Adaptability

Tools

Email support

Live chat

Telephone support

Job description

Tech Harvest Capital is seeking a Customer Service Representative to maintain solid customer relationships by handling queries promptly and professionally. You will provide day-to-day technical support via email, live chat, and telephone, while upholding quality service.

Responsibilities include resolving inquiries, updating client records, and supporting marketing initiatives to drive conversions. A 5-day workweek and competitive compensation are offered.