Enterprise Customer Solutions Specialist

Silversmith Capital Partners; Kuala Lumpur; Hybrid; MYR 48,000 - 70,000; Full time

Benefits offered by this job

Flexible Working

Health and Wellness Benefits

Investing in Your Growth

Parental Support

Technology Financial Support

Job summary

Silversmith Capital Partners is seeking a Product Support specialist to provide enterprise-level assistance to clients using our platform.

The ideal candidate has a Bachelor's degree, 4+ years' experience in customer technical support, and is fluent in English. You will enhance customer experience by troubleshooting diverse technical issues and managing support cases effectively.

Flexible working hours and a comprehensive benefits package that promotes health, well-being, and continuous learning are part of our commitment to employee satisfaction.

Qualifications

• Experience (4+ years) in Customer Technical Support or SaaS business.
• Ability to explain complex technical concepts clearly.
• Adaptability and excellent time management skills.

Responsibilities

• Provide enterprise-level Product Support covering chat and ticketing.
• Manage support cases ensuring timely resolution and follow-up.
• Diagnose and troubleshoot customer and system issues efficiently.

Skills

Fluency in English

Strong interpersonal skills

Customer-centric approach

Proficient in Word/Excel/PPT

Problem identification and resolution

Education

Bachelor's degree or higher

Job description

Silversmith Capital Partners is seeking a Product Support specialist to provide enterprise-level assistance to clients using our platform.

The ideal candidate has a Bachelor's degree, 4+ years' experience in customer technical support, and is fluent in English. You will enhance customer experience by troubleshooting diverse technical issues and managing support cases effectively.

Flexible working hours and a comprehensive benefits package that promotes health, well-being, and continuous learning are part of our commitment to employee satisfaction.