Customer Success & Sales Lead — Enrichment Centre SG

School of Concepts; Johor Bahru; Remote; MYR 190,000 - 349,000; Full time

Job summary

School of Concepts is seeking a Customer Success and Sales Lead for its enrichment centre operations. This role combines remote work with regular travel to Singapore 2–3 times per week, focusing on enrolment, parent communications, and program recommendations to families.

You will lead the CSO team, coordinate with the Centre Director on targets and scheduling, and manage a structured onboarding and progress reporting process for families.

Qualifications

• Diploma or Bachelor's degree in Business, Marketing, Education, Communications or related field.
• At least 3 years of experience in sales, customer service, admissions or account management, preferably in education.
• At least 2 years leading or supervising a customer service or administrative team.
• Proven track record of meeting or exceeding sales, conversion or retention targets.
• Excellent interpersonal and communication skills for consultations with parents.

Responsibilities

• Manage enrolment funnel from enquiry to sign-up and payment to meet targets.
• Collaborate with the Centre Director on enrolment matters and policy exceptions.
• Consult with parents, explain results, and recommend modules without pressure-selling.
• Present fees, promotions and payment plans; identify further programmes.
• Ensure all enquiries are logged in the CRM and followed through to outcome.
• Coordinate parent communications, onboarding journeys, and progress updates.
• Handle escalated complaints with the Centre Director and propose improvements.
• Drive term-on-term re-enrolment and coordinate referrals.
• Lead and supervise Customer Service Officers; set standards and train staff.
• Plan scheduling, class capacity, and reporting; forecast enrolments.

Skills

Sales

Customer service

Admissions

Team leadership

CRM

Communication

Analytical thinking

Education

Bachelor's degree

Diploma

Tools

CRM

MS Office/Google Workspace

WhatsApp Business

Job description

School of Concepts is seeking a Customer Success and Sales Lead for its enrichment centre operations. This role combines remote work with regular travel to Singapore 2–3 times per week, focusing on enrolment, parent communications, and program recommendations to families.

You will lead the CSO team, coordinate with the Centre Director on targets and scheduling, and manage a structured onboarding and progress reporting process for families.