Customer Success Manager Project Intern (Lark) - 2026 Start (BS/MS)

ByteDance; Kuala Lumpur; Sur place; MYR 16 740 - 27 900; Temps partiel

Résumé du poste

ByteDance in Kuala Lumpur is seeking a Customer Success Manager Project Intern (Lark) for a 2026 start. You will collaborate on onboarding docs, answer basic customer questions, and lead short training sessions for SMBs in APAC.

You will also manage batch operations to ensure a smooth customer experience. The role requires currently pursuing a degree in Business/Marketing (BS/MS preferred) and strong English communication.

Qualifications

• Pursuing undergraduate or postgraduate degree in Business, Marketing, or related field.
• Fluency in written and spoken English.
• Strong communication and interpersonal skills.

Responsabilités

• Collaborate to develop onboarding docs and training materials.
• Be the go-to person for answering basic customer questions.
• Lead training sessions for SMBs in APAC.
• Manage batch operations for customers to ensure a smooth experience.

Connaissances

Communication skills

English fluency

Stakeholder management

Formation

Pursuing degree in Business/Marketing (BS/MS)

Description du poste

Customer Success Manager Project Intern (Lark) - 2026 Start (BS/MS)

Responsibilities

• Collaborate with the team to develop high-quality documentation and training materials for onboarding new customers.
• Be the go-to person for answering basic customer questions and providing clear, helpful support.
• Lead standard training sessions for small and medium-sized enterprises, helping them maximize the value of our solutions.
• Manage batch operations for customers, ensuring a smooth and consistent experience.

Qualifications

Minimum Qualifications

• Currently pursuing an undergraduate or postgraduate degree, preferably with a focus on Business, Marketing, or a related field.
• Fluency in written and spoken English is needed to manage stakeholders in the APAC market.
• Strong communication and interpersonal skills, with the ability to clearly explain concepts and solutions.

Preferred Qualifications

• Proactive, resourceful, and able to manage multiple tasks in a fast-paced environment.
• Detail-oriented with excellent organizational skills to manage documentation and client interactions effectively.
• A team player with a customer-first mindset, eager to learn and contribute to customer success initiatives.