Customer Success Intern — Onboarding & SMB Training

ByteDance; Kuala Lumpur; Vor Ort; MYR 16.740 - 27.900; Teilzeit

Zusammenfassung

ByteDance in Kuala Lumpur is seeking a Customer Success Manager Project Intern (Lark) for a 2026 start. You will collaborate on onboarding docs, answer basic customer questions, and lead short training sessions for SMBs in APAC.

You will also manage batch operations to ensure a smooth customer experience. The role requires currently pursuing a degree in Business/Marketing (BS/MS preferred) and strong English communication.

Qualifikationen

• Pursuing undergraduate or postgraduate degree in Business, Marketing, or related field.
• Fluency in written and spoken English.
• Strong communication and interpersonal skills.

Aufgaben

• Collaborate to develop onboarding docs and training materials.
• Be the go-to person for answering basic customer questions.
• Lead training sessions for SMBs in APAC.
• Manage batch operations for customers to ensure a smooth experience.

Kenntnisse

Communication skills

English fluency

Stakeholder management

Ausbildung

Pursuing degree in Business/Marketing (BS/MS)

Jobbeschreibung

Customer Success Manager Project Intern (Lark) - 2026 Start (BS/MS)

Location:

Team:

Global Operations

Employment Type:

Intern

Job Code:

A155038

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Responsibilities

Customer Success team is laser-focused on putting our customers at the heart of everything we do. We don’t just solve problems – we anticipate needs, offering tailored solutions that help our customers achieve their unique goals. Fuelled by a deep understanding of their challenges and needs and powered by data, we’re here to ensure our clients thrive in every step of their journey. With empathy, expertise, and a commitment to going above and beyond, we’re dedicated to being true partners in our customers’ growth journey.As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.Applications will be reviewed on a rolling basis - we encourage you to apply early.Responsibilities:1. Collaborate with the team to develop high-quality documentation and training materials for onboarding new customers.2. Be the go-to person for answering basic customer questions and providing clear, helpful support.3. Lead standard training sessions for small and medium-sized enterprises, helping them maximize the value of our solutions.4. Manage batch operations for customers, ensuring a smooth and consistent experience.

Qualifications

Minimum Qualifications:- Currently pursuing an undergraduate or postgraduate degree, preferably with a focus on Business, Marketing, or a related field.- Fluency in written and spoken English is needed to manage stakeholders in the APAC market.- Strong communication and interpersonal skills, with the ability to clearly explain concepts and solutions.Preferred Qualifications:- Proactive, resourceful, and able to manage multiple tasks in a fast-paced environment.- Detail-oriented with excellent organizational skills to manage documentation and client interactions effectively.- A team player with a customer-first mindset, eager to learn and contribute to customer success initiatives.If you have any questions, please reach out to us at [e-mail]

Job Information

About Lark

Built by ByteDance, Lark is an enterprise AI workspace designed for seamless human-agent collaboration. It unifies teams, communication, knowledge, and business workflows in one connected environment with an open architecture for AI models and agents. By bringing work into one place rather than scattering it across separate apps, Lark gives AI complete, real-time context and the native ability to act across the entire business. Today, organizations in more than 190 markets use Lark to turn AI into measurable business value.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.