Customer Success Manager

Idataraya Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Idataraya Sdn Bhd is seeking an experienced Account Manager/Customer Success professional to serve as the client’s main contact after go-live. You will monitor system usage, identify issues early, plan improvements, and nurture the renewal relationship.

You will conduct regular reviews, coordinate with support and sales, and spot opportunities to extend product adoption across multiple clients. Proficiency in English and Bahasa Malaysia is required.

Qualifications

• Three or more years in account management or customer success, ideally for software.
• Comfort talking to operations staff and senior management.
• Good organisation across many clients at once.
• Clear English and Bahasa Malaysia.

Responsibilities

• Hold regular reviews with each client on your list.
• Track how the system is used and where clients struggle.
• Bring in support, delivery or sales when the client needs them.
• Plan renewals and identify where another product would help.

Skills

Account management

Customer success

Client communication

Multitasking

Education

Bachelor's degree or equivalent

Software industry experience

Job description

Once a system is live, you are the client's main contact. You check it is being used well, spot problems early, plan improvements with them and make sure the relationship is healthy when renewal comes round.

What you will do

• Hold regular reviews with each client on your list.
• Track how the system is used and where clients struggle.
• Bring in support, delivery or sales when the client needs them.
• Plan renewals and identify where another product would help.

What you will bring

• Three or more years in account management or customer success, ideally for software.
• Comfort talking to both operations staff and senior management.
• Good organisation across many clients at once.
• Clear English and Bahasa Malaysia.