Technical Consultant - Junior & Senior

NPAworldwide; Kuala Lumpur; In loco; MYR 167.000 - 357.000; Tempo pieno

Descrizione del lavoro

NPAworldwide in Kuala Lumpur, Malaysia seeks a Technical Account Manager to lead pre-sales, testing, implementation and adoption lifecycles for SaaS/CPaaS solutions. You will be the primary technical liaison, driving integration strategies, API engagements and multi-stakeholder success across enterprise customers.

Fluent English and Mandarin are required, with 5+ years in technical account management or related roles.

Competenze

• 5+ years of experience in Technical Account Management, Solutions Engineering, Implementation Management, Technical Project Management or Customer Success.
• Experience managing customer-facing technical projects in SaaS, CPaaS or Telecom environments.
• Strong understanding of REST APIs and API integrations.

Mansioni

• Partner with Account Executives and Sales during the pre-sales process.
• Deliver product demonstrations and PoCs.

Conoscenze

API integrations

Project management

Communication

Stakeholder management

Problem solving

Descrizione del lavoro

Job Description

Technical Account Manager MalaysiaMandatory RequirementFluency in both English and Mandarin is mandatory. Experience in SaaS, CPaaS, Telecom, Messaging or API-based technology solutions is highly relevant for this role.

Position Summary

The Technical Account Manager will act as the primary technical contact for customers throughout the pre-sales, testing, implementation, deployment and adoption lifecycle. The role combines solution consulting, technical project management, customer onboarding and stakeholder management, ensuring customers achieve successful integrations, smooth go-live and faster time-to-value.

Key Responsibilities

Sales Support & Solution Consulting

• Partner with Account Executives and Sales Directors during the pre-sales process.
• Understand customer business objectives, technical environments and communication requirements.
• Conduct discovery sessions to identify business challenges and solution opportunities.
• Translate business requirements into practical technical solutions.

Product Demonstrations & PoCs

• Deliver product demonstrations and technical presentations.
• Design and execute Proof of Concepts (PoCs) and pilot projects.
• Demonstrate solutions across SMS, WhatsApp, RCS, Voice, Verification, Authentication, Digital Onboarding and Marketing Automation.

Technical Solution Design

• Develop solution architectures, technical proposals and integration recommendations.
• Support API evaluations and implementation planning.
• Work closely with Product and Engineering teams to address technical requirements.

Customer Onboarding & Implementation

• Lead end-to-end customer implementation from contract signature through production launch.
• Conduct project kick-offs and establish implementation timelines and milestones.
• Manage enterprise onboarding and deployment activities across multiple industries.

Technical Integration Management

• Act as the primary technical liaison during implementation.
• Lead API integration discussions with customer engineering teams.
• Support developers with integration, testing, troubleshooting and configuration.
• Provide guidance on APIs, SDKs, messaging workflows and authentication solutions.

Project & Stakeholder Management

• Develop implementation plans and monitor project progress.
• Identify risks, dependencies and escalation points.
• Coordinate with Product Managers, Engineers, Architects and business stakeholders.
• Manage multiple implementation projects simultaneously.

Customer Success & Adoption

• Drive customer adoption and accelerate time-to-value.
• Build strong relationships with technical and business stakeholders.
• Act as a trusted technical advisor throughout onboarding and early customer lifecycle.
• Support transition to Customer Success or Account Management teams.

Cross-Functional Collaboration

• Work closely with Sales, Product, Support and Operations teams.
• Support resolution of technical and operational issues.
• Contribute to improving implementation processes, documentation and best practices.

Qualifications

• 5+ years of experience in Technical Account Management, Solutions Engineering, Implementation Management, Technical Project Management or Customer Success.
• Experience managing customer-facing technical projects, preferably within SaaS, CPaaS or Telecom environments.
• Strong understanding of REST APIs and API integrations.
• Knowledge of SMS, Voice, OTT / digital messaging channels and communication platforms.
• Experience with SDK implementation and cloud-based solutions.
• Ability to troubleshoot technical integration issues and communicate solutions effectively.
• Strong project management, analytical and problem-solving skills.
• Excellent communication and presentation abilities.
• Strong customer-centric and stakeholder management skills.
• Fluent in English and Mandarin.

Why Is This a Great Opportunity

Join a global telecom and communications technology business working across CPaaS, messaging, cloud communications, APIs and digital identity solutions.

This role offers the opportunity to work directly with enterprise customers, technical teams and global stakeholders, while gaining hands-on exposure to modern communication technologies and large-scale implementations across international markets.

Salary Type : Monthly

Salary Min : RM 15000

Salary Max : RM 32000

Currency Type : MYR