Customer Success & Junior Sales

ASACHEM; Selangor; On-site; MYR 40,000 - 70,000; Full time

Benefits offered by this job

EPF, SOCSO & EIS

Annual Leave

Medical Leave

Birthday celebration

Free parking

Handphone provided

Medical fees coverage

Yearly increment

Yearly performance bonus

Friendly Working Environment

Work Life Balance

Job summary

ASACHEM in Selangor, Malaysia, is seeking a capable candidate for Customer Strategy & Experience Management. You will develop retention initiatives, manage client relationships, and address feedback to minimize churn.

You will work with sales and marketing to drive engagement, analyze data across CRM systems, and support campaigns. Fresh graduates are welcome; the role requires strong English, Bahasa Malaysia, and Mandarin, plus willingness to travel locally.

Qualifications

• Diploma/Advanced or Degree in Business Administration or Chemistry.
• Fresh graduates are encouraged to apply.
• Proficient in English, Bahasa Malaysia and Mandarin Chinese.

Responsibilities

• Develop and execute customer retention initiatives, loyalty programs and engagement strategies.
• Serve as primary contact for clients, maintaining relationships and communication.
• Collect, analyze and address feedback, inquiries and complaints to minimize churn.
• Maintain CRM records and analyze customer data for targeted marketing.
• Support cross-selling, lead nurturing, and marketing campaigns.

Skills

English

Bahasa Malaysia

Mandarin Chinese

Communication skills

Interpersonal skills

Self-motivated

Education

Diploma/Advanced or Degree in Business Administration/Chemistry

Job description

1. Customer Strategy & Experience Management

• Develop and execute customer retention initiatives, loyalty programs, and engagement strategies to enhance customer satisfaction and long-term loyalty.
• Serve as the primary point of contact for clients, fostering strong relationships, managing expectations, and ensuring consistent communication and follow-up.
• Collect, analyze, and address customer feedback, inquiries, and complaints in a timely and professional manner to maintain a positive customer experience and minimize churn.

2. Data & System Management

• Maintain accurate and up-to-date customer records within CRM platforms, including Synology Nas, or other related systems.
• Analyze customer data to identify purchasing patterns, customer segments, and market trends, enabling targeted marketing initiatives and personalized customer experiences.
• Prepare and present regular performance reports, dashboards, and analytics to support business planning and strategic decision-making.

3. Sales & Marketing Support

• Identify and drive cross-selling and up-selling opportunities by promoting relevant products and services to existing customers, contributing to revenue growth.
• Collaborate closely with Sales and Marketing teams to manage, track, and nurture leads throughout the customer lifecycle and sales funnel.
• Support the execution of customer-focused marketing campaigns and initiatives to improve customer acquisition, engagement, and retention.

Responsibilities:

• Possess at least Diploma/Advanced or Degree in Business Administration/Chemistry.
• Fresh graduates are encourage to apply.
• Target driven & able work under pressure.
• Proficient in English, Bahasa Malaysia, Mandarin Chinese, and Chinese dialects.
• Good in interpersonal, communication skills and self motivated .
• Possess own transport and willing to travel outstation·
• Able to start work immediately is preferred.

All backgrounds and qualifications welcome (if applicable)

Other attractive Key Selling Points for your reference:

• Guidance provided for fresh grad!
• EPF, SOCSO & EIS
• Annual Leave & Medical Leave
• Birthday celebration
• Free parking (if applicable)
• Handphone provided
• Medical fees coverage
• Yearly increment
• Yearly performance bonus provided! (Subject to individual performance)
• Positive, young and energetic team
• Friendly Working Environment
• Work Life Balance, 5 working days per week!