Contract CX & Orders Excellence Specialist

SKF; Malaysia; Vor Ort; MYR 42.000 - 66.000; Vollzeit

Zusammenfassung

SKF Malaysia Sdn Bhd is seeking a Customer Service professional in Nilai to enhance order fulfilment and customer experience. You will support sales, manage orders, and coordinate with sales, service, and finance teams to ensure timely delivery and accurate information for customers.

The role requires a degree in Business Management and 2-3 years in customer service, with strong communication and teamwork skills. SAP S/4HANA knowledge is advantageous in this dynamic environment.

Qualifikationen

• Bachelor's degree in a related field.
• 2-3 years of experience in customer service.
• Strong communication skills and ability to engage with internal/external stakeholders.
• Proven collaboration and teamwork abilities.
• Results-oriented mindset with urgency.
• Ability to multitask and maintain attention to detail.

Aufgaben

• Manage day-to-day operations: respond to customer enquiries, manage orders, and oversee order fulfilment lifecycle.
• Review customer order intake and monitor order book status.
• Follow up on pending order acknowledgements, overdue shipments, and goods in transit.
• Track quotations and update win/loss status to support business goals.
• Collaborate with sales and segment teams to provide effective sales support.
• Coordinate with cross-functional teams to support daily customer experience operations.
• Coordinate with demand and supply planners to improve stock availability and service reliability.
• Handle and resolve customer complaints within defined processes, timelines, and KPIs.

Kenntnisse

Customer service

Stakeholder communication

Team collaboration

Multitasking

Ausbildung

Bachelor's degree in Business Management

Tools

SAP S/4HANA

Jobbeschreibung

SKF Malaysia Sdn Bhd is seeking a Customer Service professional in Nilai to enhance order fulfilment and customer experience. You will support sales, manage orders, and coordinate with sales, service, and finance teams to ensure timely delivery and accurate information for customers.

The role requires a degree in Business Management and 2-3 years in customer service, with strong communication and teamwork skills. SAP S/4HANA knowledge is advantageous in this dynamic environment.