Customer Service & Order Management Executive

PERSOL Workforce Solutions Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Job summary

PERSOL Workforce Solutions Malaysia Sdn Bhd is seeking a Customer Service & Order Management Executive to join our team in Kuala Lumpur. The role focuses on handling customer enquiries, preparing quotations, processing orders and coordinating with Sales, Logistics and Finance to ensure smooth order fulfilment.

Ideal candidates hold a Diploma or Degree in Business Administration or related fields, with 4–6 years of experience in customer service, order management or sales support.

Qualifications

• Diploma or Degree in Business Administration, Sales, Customer Service, Supply Chain or related fields.
• 4–6 years of relevant experience in Customer Service, Order Management, Sales Support or Sales Administration.
• Experience in handling customer enquiries, quotations, sales orders and purchase orders.
• Familiarity with ERP systems such as SAP, Oracle or other order management systems will be an advantage.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Good communication and interpersonal skills in English and Bahasa Malaysia.
• Strong attention to detail, organisational skills and ability to multitask.
• Comfortable working in a fast-paced environment and handling approximately 50 quotations or sales orders daily.

Responsibilities

• Handle customer enquiries regarding product information, quotations, orders and delivery status.
• Prepare customer quotations and process sales orders and purchase orders accurately.
• Monitor and follow up on customer orders, shipment status and delivery schedules.
• Coordinate with Sales, Logistics and Finance teams to ensure smooth order fulfilment.
• Assist in resolving customer concerns, order discrepancies and delivery-related issues.
• Update product details, part numbers, pricing and order information in the system.
• Coordinate with suppliers on quotations, purchase orders and delivery arrangements.
• Maintain accurate customer records, transaction documents and order reports.
• Monitor order status, inventory allocation and delivery lead times.
• Support daily administrative tasks, reporting and operational activities.

Skills

Customer service

Order management

Sales support

Sales administration

English proficiency

Bahasa Malaysia

Attention to detail

Multitasking

Education

Diploma/Degree in Business Administration or related field

Tools

SAP/Oracle ERP

Job description

Customer Service & Order Management Executive

Our are looking for a customer-focused and detail-oriented Customer Service & Order Management Executive to join our team.

This role is ideal for someone who enjoys interacting with customers, managing orders and coordinating with different departments to ensure smooth daily operations.

You will be responsible for handling customer enquiries, preparing quotations, processing orders and monitoring deliveries while maintaining excellent customer service standards..

Job Responsibilities:

• Handle customer enquiries regarding product information, quotations, orders and delivery status.
• Prepare customer quotations and process sales orders and purchase orders accurately.
• Monitor and follow up on customer orders, shipment status and delivery schedules.
• Coordinate with Sales, Logistics and Finance teams to ensure smooth order fulfilment.
• Assist in resolving customer concerns, order discrepancies and delivery-related issues.
• Update product details, part numbers, pricing and order information in the system.
• Coordinate with suppliers on quotations, purchase orders and delivery arrangements.
• Maintain accurate customer records, transaction documents and order reports.
• Monitor order status, inventory allocation and delivery lead times.
• Support daily administrative tasks, reporting and operational activities.

Job Requirements:

• Diploma or Degree in Business Administration, Sales, Customer Service, Supply Chain or related fields.
• 4–6 years of relevant experience in Customer Service, Order Management, Sales Support or Sales Administration.
• Experience in handling customer enquiries, quotations, sales orders and purchase orders.
• Familiarity with ERP systems such as SAP, Oracle or other order management systems will be an advantage.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Good communication and interpersonal skills in English and Bahasa Malaysia.
• Strong attention to detail, organisational skills and ability to multitask.
• Comfortable working in a fast-paced environment and handling approximately 50 quotations or sales orders daily.
• Positive attitude, responsible, organised and able to work independently as well as in a team.