Customer Success Executive (Client Servicing / Project Manager)

Innity; Petaling Jaya; On-site; MYR 42,000 - 66,000; Full time

Job summary

DoMedia Asia is a digital performance marketing and media solutions company serving the APAC market. We are seeking a Customer Success Executive to act as the primary liaison between Sales Account Managers and internal teams to ensure campaigns are implemented successfully.

We value motivated individuals who are eager to learn, grow, and contribute to a cheerful workplace. The role emphasizes collaboration, timely reporting, and delivering measurable outcomes for digital advertising and

Qualifications

• At least 2 years in the digital marketing industry.
• Degree in Business Administration/Management/Marketing or related field.
• Digital advertising and influencer management experience is a plus.
• Experience in an advertising environment is preferred.
• Good knowledge of Internet concepts and the ability to discuss them confidently.
• Passion for social media and digital marketing with trend awareness.
• Excellent written and verbal communication in English and Mandarin; detail-oriented.
• Strong presentation and interpersonal skills; ability to engage audiences.
• Ability to work autonomously, manage tasks independently, and learn quickly.
• Result-oriented with focus on conversions, funnels, and sales.
• Creative and strategic thinker with understanding of audience preferences.
• Familiarity with Google Ads and Facebook Ads is advantageous.

Responsibilities

• Work closely with internal stakeholders to meet campaign objectives and deliverables.
• Assist Account Managers in crafting responses to RFPs, proposals, and contracts.
• Establish rapport with clients and provide accurate, timely information for decisions.
• Coordinate with backend departments to ensure campaigns go live on time and update clients with reports.
• Collaborate with Creative department to develop digital artwork when needed.
• Conduct regular sales analysis to evaluate effectiveness and identify opportunities.
• Attend meetings with clients or internal stakeholders to discuss campaign matters.
• Carry out additional tasks as directed by management.

Skills

Digital marketing

Account management

Client liaison

Communication

English & Mandarin

Presentation skills

Sales analysis

Education

Degree in Business Administration/Management/Marketing

Tools

Google Ads

Facebook Ads

Social media ads

Influencer marketing platforms

Job description

DoMedia Asia is a digital performance marketing and media solutions company with a strong foothold in the APAC market. DoMedia’s solutions combine social advertising, display advertising, content marketing, e-commerce solutions, and influencer marketing, as well as community and commerce technologies for brands, agencies, advertisers, and publishers.

Customer Success Executive will act as a primary liaison person between Sales Account Managers and other internal stakeholders within the company to ensure that digital advertising/influencer campaigns are implemented successfully.

At DoMedia Asia, we value the diversity of opinions and talents. We especially value highly motivated individuals willing to learn and try new things with trial & error along the way. On top of that, we also take a serious commitment to your career growth and trajectory to ensure every employee work in a cheerful environment.

Key Responsibilities

• Work closely with relevant internal stakeholders within the company to ensure the digital advertising/influencers campaign meets its intended key objectives and deliverables.
• Assist Account Managers in crafting responses to RFPs, proposals, and contracts.
• Establish a high level of rapport with current and potential clients and provide accurate and timely information for decision-making purposes.
• Responsible for Liaised with the backend departments to ensure every digital campaign is live on time and updating clients on weekly and monthly reports.
• Work closely with the Creative department to develop the digital artwork, if required by the client
• Conduct regular sales analysis to evaluate sales effectiveness and identify opportunities to ensure that the objectives of the digital advertising campaign are met.
• Attend meetings with clients or internal stakeholders to discuss campaign/project-related matters.
• To carry out additional tasks/work as directed by management from time to time.

Job Requirements

Qualification and experience

• At least 2 years of experience in the digital marketing industry.
• Degree in Business Administration/Management/Marketing or any related advanced education.
• Digital Advertising and Influencer management experience will be an added advantage.
• Working experience in a similar capacity in an advertising environment will give an edge.
• Must have good knowledge of Internet concepts and confidently discuss them.
• A passion for social media, digital marketing, and staying ahead in the ever-evolving social media landscape.
• Excellent written and verbal communication skills in English & Mandarin with a keen eye for detail and accuracy.
• Excellent communication, social, and presentation skills, with the ability to entertain, engage, and connect with your audience.
• The ability to work autonomously, manage tasks independently, and learn quickly.
• A result-oriented mindset, with a strong focus on conversions, goals, funnels, sales & results.
• The ability to think creatively and strategically, with a strong understanding of target audience preferences and behaviors.
• Familiarity with Digital Advertising, Google Ads such as Facebook or other Social Media Ads would be advantageous.

Additional Information

• Years of Experience: 1 – 2 years