Customer Success Executive: After-Sales & Service Support

OTT CREATION MARKETING; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

OTT CREATION MARKETING is seeking a B- Customer Service Executive (Sales Support, Property) in Malaysia. You will handle inquiries, coordinate service appointments, process warranty claims, and maintain service logs, working closely with Sales, Warehouse, QC, and Technical teams.

The role requires 1–3 years of customer service experience, strong communication, and proficiency in Microsoft Office and SAP. Multitasking in a fast-paced environment is essential.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Customer Service, or related field.
• Minimum 1-3 years of experience in customer service, after-sales support, or service coordination.
• Experience in sanitary ware, building materials, home improvement products, or related industries is an added advantage.
• Strong communication and interpersonal skills.
• Good problem-solving and complaint-handling abilities.
• Proficient in Microsoft Office and/or SAP applications.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Handle customer enquiries, complaints, and after-sales service requests via phone, email, and messaging platforms.
• Coordinate and schedule service appointments with customers and service technicians.
• Process warranty claims, product replacements, and service reports.
• Follow up on outstanding cases and ensure timely resolution.
• Maintain accurate records of customer interactions, service requests, and complaint logs.
• Liaise with the Sales, Warehouse, and QC & Technical teams regarding product issues and spare parts availability.
• Monitor service performance and provide regular updates to customers.
• Prepare service-related documentation, reports, and monthly summaries.
• Assist in customer satisfaction surveys and service improvement initiatives.
• Ensure compliance with company service standards and procedures.

Skills

Communication

Interpersonal skills

Problem-solving

Multitasking

Fast-paced environment

Education

Diploma or Bachelor's Degree in Business Administration, Customer Service, or related field

Tools

Microsoft Office

SAP

Job description

OTT CREATION MARKETING is seeking a B- Customer Service Executive (Sales Support, Property) in Malaysia. You will handle inquiries, coordinate service appointments, process warranty claims, and maintain service logs, working closely with Sales, Warehouse, QC, and Technical teams.

The role requires 1–3 years of customer service experience, strong communication, and proficiency in Microsoft Office and SAP. Multitasking in a fast-paced environment is essential.