Evening B2B Tech Support Specialist Remote

TechTarget, Inc.; Kuala Lumpur; Hybrid; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Great community

Volunteer days

LinkedIn Learning access

Private medical cover

Job summary

Informa TechTarget in Malaysia seeks a Customer Support Specialist to be the first point of contact for clients, delivering timely, empathetic assistance and building strong relationships while resolving inquiries and issues.

You will collaborate with the Customer Success team to ensure a seamless experience, aim to meet SLAs, and contribute to knowledge base improvements. The role offers in-person collaboration several days a week with flexible remote options and rotating MYT hours.

Qualifications

• 1–3 years in customer support or similar.

Responsibilities

• Respond to inquiries via email and other channels.
• Troubleshoot and resolve issues while meeting SLAs.
• Document interactions in the customer support system.
• Escalate complex issues to the Customer Support Manager.
• Collaborate with Customer Success to ensure seamless support.

Skills

Customer focus

English communication

Problem solving

Documentation

Adaptability

Team player

Technical fluency

Tools

Live chat

Salesforce Service Cloud

Intercom

Zendesk

Job description

Informa TechTarget in Malaysia seeks a Customer Support Specialist to be the first point of contact for clients, delivering timely, empathetic assistance and building strong relationships while resolving inquiries and issues.

You will collaborate with the Customer Success team to ensure a seamless experience, aim to meet SLAs, and contribute to knowledge base improvements. The role offers in-person collaboration several days a week with flexible remote options and rotating MYT hours.