Customer Service Officer

Starlite Printers (M) Sdn Bhd; Kulai; On-site; MYR 36,000 - 60,000; Full time

Job summary

Starlite Printers (Malaysia) Sdn Bhd is seeking a responsible Customer Service Officer to handle inquiries, process orders and coordinate with internal departments. You will follow up on production and delivery status and help resolve issues to ensure timely communication with customers.

The role requires a diploma/bachelor's in business/CS or related field and 1–2 years of experience in customer service, preferably in manufacturing or printing.

Qualifications

• Diploma / Bachelor’s Degree in Business Administration, Marketing, Customer Service or related field.
• Minimum 1–2 years of experience in Customer Service, preferably in a manufacturing or printing environment.
• Good communication and interpersonal skills in English and Bahasa Melayu.
• Proficient in Microsoft Office and familiar with ERP systems.
• Good problem-solving, coordination and customer relationship management skills. Mandarin language proficiency is an added advantage.

Responsibilities

• Handle customer enquiries, requests and follow-ups promptly and professionally.
• Process customer orders accurately according to company procedures.
• Coordinate closely with customers, Sales, Production, Planning and other departments to ensure smooth order fulfilment.
• Update and maintain customer orders, job orders and relevant information in the ERP system.
• Monitor order progress, delivery schedules and follow up on delivery performance.
• Prepare delivery orders, e-invoices and other required customer documents.
• Maintain good customer relationships and assist in resolving customer issues to minimize complaints and service failures.

Skills

Customer service

Communication

Interpersonal

MS Office

Education

Business/CS degree

Tools

ERP systems

Job description

Starlite Printers (Malaysia) Sdn Bhd is part of Starlite Group, a public-listed multinational group with nearly four decades of growth in the printing and packaging industry. The Group designs and manufactures world-class printed packaging and paper products, with operations across Asia and an international presence supported by one-stop capabilities in offset packaging, visual media, structural design, finishing, assembly and fulfilment.

We are looking for a responsible and customer-oriented Customer Service Officer to handle customer enquiries, process orders and coordinate with internal departments. This role will also follow up on production and delivery status, assist in resolving customer issues and ensure timely communication with customers.

You will play an important role in:

Handle customer enquiries, requests and follow-ups promptly and professionally.

Process customer orders accurately according to company procedures.

Coordinate closely with customers, Sales, Production, Planning and other departments to ensure smooth order fulfilment.

Update and maintain customer orders, job orders and relevant information in the ERP system.

Monitor order progress, delivery schedules and follow up on delivery performance.

Prepare delivery orders, e-invoices and other required customer documents.

Maintain good customer relationships and assist in resolving customer issues to minimize complaints and service failures.

To be successful in this role, you will need to have:

Diploma / Bachelor’s Degree in Business Administration, Marketing, Customer Service or related field.

Minimum 1–2 years of experience in Customer Service, preferably in a manufacturing or printing environment.

Good communication and interpersonal skills in English and Bahasa Melayu.

Proficient in Microsoft Office and familiar with ERP systems.

Good problem-solving, coordination and customer relationship management skills. Mandarin language proficiency is an added advantage.

Starlite Holdings was founded in Hong Kong in November 1970 and has grown from a local manufacturer into a publicly listed multinational corporation with a strong presence across Asia-Pacific, Europe and North America.

Starlite Printers (Malaysia) was established in 1993. Today, the Group operates across Malaysia, Singapore and China, with manufacturing facilities in Johor Bahru, Penang, Suzhou, Shaoguan and Guangzhou.

From an offset packaging printer, Starlite has evolved into a one-stop visual media and printing solutions provider, specializing in printing, packaging and paper products, serving customers across international markets with a strong focus on quality and innovation.

Starlite Holdings was founded in Hong Kong in November 1970 and has grown from a local manufacturer into a publicly listed multinational corporation with a strong presence across Asia-Pacific, Europe and North America.

Starlite Printers (Malaysia) was established in 1993. Today, the Group operates across Malaysia, Singapore and China, with manufacturing facilities in Johor Bahru, Penang, Suzhou, Shaoguan and Guangzhou.

From an offset packaging printer, Starlite has evolved into a one-stop visual media and printing solutions provider, specializing in printing, packaging and paper products, serving customers across international markets with a strong focus on quality and innovation.