Order Fulfilment Executive

Atotech an MKS Brand; Penang; On-site; MYR 36,000 - 60,000; Full time

Job summary

Atotech an MKS Brand in Penang, Malaysia seeks an Associate Customer Service Executive to support Sales and Internal teams, ensuring accurate order processing and timely delivery. You will handle inquiries, coordinate with stakeholders and maintain KPIs.

The role emphasizes customer-oriented service, SAP SD experience, and continuous improvement with local and regional teams. Safety and compliance are core expectations.

Qualifications

• 2+ years in end-to-end order processing.
• Familiarity with customs requirements (GPB, LMW, FTZ) is a plus.
• Experience with SAP SD module.
• Customer-oriented with good service mindset.

Responsibilities

• Process sale orders, price maintenance, customer returns, customer billing and delivery documents.
• Manage transport/shipment planning to ensure on-time delivery.
• Handle customer complaints by coordinating with stakeholders to resolve within time limits.
• Build sustainable relationships and communicate with customers via phone and email.
• Be primary liaison for MY customers regarding orders and deliveries.
• Ensure personal and functional KPIs are met.
• Seek continuous process improvements in customer services.
• Share best practices with counterparts regionally and globally.
• Perform other duties as assigned.
• Safety remains a priority and activities comply with laws and Atotech standards.
• Travel requirements: No

Skills

End-to-end order processing

Customer orientation

Communication skills

Customs knowledge (GPB, LMW, FTZ)

Tools

SAP SD module

Job description

As an Associate Customer Service Executive, you will partner with Sales Team and Internal Team to provide best support and service to Customer. In this role, you will report to the Customer Service Team Lead.

You Will Make an Impact By:

• Process sale orders, price maintenance, customer returns, customer billing and delivery documents, credit/debit memo, equipment on loan agreement, following to the standard operating procedures and system
• Manage transport/shipment planning to ensure accuracy and on-time delivery to customers
• Handle customer complaints by coordinating with relevant stakeholders in order to seek for appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Build sustainable relationships and customer trust through interactive and professional communications either by phone calls or emails
• Be a primary liaison for all MY customers and relevant stakeholders in regarding to order and delivery inquiries
• Ensure personal and functional KPIs are met
• Always seek for continuous process improvements in regard to customer services.
• Share best practices and interacting with counterparts across the region and globally
• Performs other duties, tasks and responsibilities as assigned or required
• Additional responsibility: "Safety remains the number one priority by making it an integral part in all activities; En-sure all work is completed safety & in compliance with laws, regulations & Atotech standards. Demonstrate ongoing visibility at sites & consistent interaction with staff and contractors at all level".
• Travel Requirements: NO

Skills You Bring:

• At least 2 of relevant experience in end to end order processing.
• Knowledge in customs trade requirement e.g. GPB, LMW, FTZ application is a plus.
• Possess experience in SAP SD module.
• Customer orientation with good service-minded attitude.