Customer Services - Airfreight

Prolific Cargo Services (PG) Sdn. Bhd.; Bayan Lepas; On-site; MYR 28,000 - 47,000; Full time

Job summary

Prolific Cargo Services (PG) Sdn. Bhd. invites applications for a Customer Service role to support air freight shipments from Bayan Lepas, Penang. This full‑time, on‑site position focuses on handling inquiries, bookings, and documentation with airline partners to ensure timely, accurate shipments.

You will coordinate with internal teams and clients, maintain shipment records, and escalate issues as needed while upholding company standards and service excellence.

Qualifications

• Attention to detail in bookings and documentation.
• Strong communication skills with clients and team.
• Responsible, humble and eager to learn.
• Time management and ability to prioritize in a fast-paced environment.
• Customer-oriented mindset and problem solving.
• Experience in customer service; airline experience preferred.

Responsibilities

• Assist with air freight shipments from origin to destination.
• Make bookings with airlines and manage shipment schedules.
• Coordinate with internal teams and external clients.
• Handle inquiries and provide prompt shipment-status updates.
• Prepare shipment-related documentation.
• Monitor and update shipment records in the logistics system.
• Maintain clear communication with customers.
• Address issues or delays and escalate when necessary.
• Ensure shipments adhere to company policies and airline requirements.

Skills

Attention to detail

Communication skills

Teamwork

Time management

Customer-oriented mindset

Airline industry experience

Job description

We’re Hiring a Customer Services Position!

Prolific Cargo Services (PG) Sdn Bhd is looking for a dedicated Customer Service position to join our team! If you’re passionate about delivering excellent customer service and eager to play a key role in managing air freight shipments, we would like to hear from you!

Company Description

Established in September 2007, Prolific Cargo Services is a wholly Malaysian-owned company committed to providing top-tier logistics solutions to importers and exporters across Malaysia and international sectors. Over the years, we have expanded our reach globally, establishing ourselves as a reliable and trusted provider of comprehensive logistics and transportation services.

With our dedication to proactive solutions, we cater to the diverse needs of our customers by offering cost-effective and efficient logistics services. Our range includes air freight, sea freight, transportation, warehousing, and more. We also proudly serve as a General Sales Agent (GSA) for leading airlines, including Malaysia Airlines (MH), Korean Air (KE), Qatar Airways (QR), Cathay Pacific (CX), KLM, STARLUX (JX), Turkish Airlines (TK), Singapore Airlines (SQ), China Airlines (CI), Etihad (EY), Cargolux (CV) and others.

Certified under ISO 9001:2015, our commitment to quality is unwavering, and we consistently strive for excellence. We have been recognized as a Top Agent by Cathay Pacific since 2018. Recently, we received the Top Agent Award from Cathay Pacific for 2023, underscoring our dedication to outstanding service and performance in the logistics industry.

Role Description

This is a full-time on-site role located in Bayan Lepas for a Customer Service position at Prolific Cargo Services (PG) Sdn. Bhd. As a Customer Services role, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.

Job Description:

• Assist with air freight shipments, ensuring smooth handling of goods from origin to destination.
• Make bookings with airlines and manage shipment schedules efficiently.
• Coordinate with internal teams and external clients to ensure timely processing of shipments.
• Handle customer inquiries and provide prompt responses to shipment status and other service-related queries.
• Prepare shipment-related documentation, ensuring accuracy and compliance with regulations.
• Monitor and update shipment records in the logistics system.
• Maintain clear communication with customers, keeping them informed about their shipments.
• Address any issues or delays, escalating problems when necessary.
• Ensure all shipments adhere to company policies and airline requirements.

Qualifications

• Attention to detail and accuracy in handling bookings and documentation.
• Strong communication skills for interacting with clients and team members.
• A responsible, humble, and willing-to-learn attitude.
• Ability to manage time effectively, work well in a team and prioritize tasks in a fast-paced environment.
• Customer-oriented approach and problem-solving skills
• Previous experience in customer service or related field is a plus
• Candidates with prior experience dealing with airlines or existing airline contacts will be highly preferred.