Air Freight Customer Service Specialist

Prolific Cargo Services (PG) Sdn. Bhd.; Bayan Lepas; On-site; MYR 28,000 - 47,000; Full time

Job summary

Prolific Cargo Services (PG) Sdn. Bhd. invites applications for a Customer Service role to support air freight shipments from Bayan Lepas, Penang. This full‑time, on‑site position focuses on handling inquiries, bookings, and documentation with airline partners to ensure timely, accurate shipments.

You will coordinate with internal teams and clients, maintain shipment records, and escalate issues as needed while upholding company standards and service excellence.

Qualifications

• Attention to detail in bookings and documentation.
• Strong communication skills with clients and team.
• Responsible, humble and eager to learn.
• Time management and ability to prioritize in a fast-paced environment.
• Customer-oriented mindset and problem solving.
• Experience in customer service; airline experience preferred.

Responsibilities

• Assist with air freight shipments from origin to destination.
• Make bookings with airlines and manage shipment schedules.
• Coordinate with internal teams and external clients.
• Handle inquiries and provide prompt shipment-status updates.
• Prepare shipment-related documentation.
• Monitor and update shipment records in the logistics system.
• Maintain clear communication with customers.
• Address issues or delays and escalate when necessary.
• Ensure shipments adhere to company policies and airline requirements.

Skills

Attention to detail

Communication skills

Teamwork

Time management

Customer-oriented mindset

Airline industry experience

Job description

Prolific Cargo Services (PG) Sdn. Bhd. invites applications for a Customer Service role to support air freight shipments from Bayan Lepas, Penang. This full‑time, on‑site position focuses on handling inquiries, bookings, and documentation with airline partners to ensure timely, accurate shipments.

You will coordinate with internal teams and clients, maintain shipment records, and escalate issues as needed while upholding company standards and service excellence.