customer service

Private Advertiser; Subang Jaya; Presencial; MYR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Annual leave

Training & development

Career advancement opportunities

Resumo da oferta

ABC Industries in Subang Jaya, Selangor, is seeking a Customer Service Representative to join our call centre team. This full-time role delivers responsive, professional support across channels and acts as the voice of our brand.

You will handle inquiries, resolve issues, process transactions, and contribute to customer satisfaction and retention. Strong communication, empathy, and CRM proficiency are essential, with Bahasa Malaysia and English fluency.

Qualificações

• High school diploma or equivalent required.
• 1 year or less experience in customer service or call centre preferred.
• Strong verbal communication and active listening skills.
• Ability to empathise with customer concerns and resolve issues.
• Proficiency with computers, keyboards and CRM systems.
• Ability to handle multiple interactions simultaneously and manage time effectively.

Responsabilidades

• Answer incoming calls and emails promptly and professionally.
• Address customer enquiries and resolve concerns with empathy.
• Process transactions, orders and requests accurately.
• Provide product and service information clearly.
• Document interactions in the company system.
• Identify opportunities to upsell or cross-sell when appropriate.
• Follow company policies and quality standards.
• Collaborate with colleagues to resolve complex issues.
• Support achievement of team targets and KPIs.
• Maintain a courteous demeanor at all times.

Conhecimentos

Verbal communication

Listening

CRM software

Multitasking

Team collaboration

Formação académica

High school diploma or equivalent

Ferramentas

CRM software

Descrição da oferta de emprego

About us
ABC Industries is a forward-thinking organisation committed to delivering exceptional customer experiences and high-quality service across our diverse product and service portfolio. We pride ourselves on our dedicated team members who are passionate about helping customers and driving business excellence. Our company culture emphasises collaboration, continuous improvement, and creating a supportive work environment where every team member can thrive and develop their career.

About the role
We are seeking a Customer Service Representative to join our dynamic call centre team at our Subang Jaya, Selangor location. This is a full-time position that plays a vital role in maintaining customer satisfaction and loyalty by providing responsive, professional and courteous support across multiple communication channels. You will be the voice of ABC Industries, representing our brand values and commitment to service excellence whilst handling customer enquiries, resolving issues and processing transactions efficiently. This role is essential to our customer engagement strategy and directly impacts our reputation and customer retention.

What you'll be doing

Answering incoming customer calls and emails in a timely and professional manner

Addressing customer enquiries, complaints and concerns with empathy and problem-solving skills

Processing customer transactions, orders and requests accurately and efficiently

Providing product and service information to customers in a clear and helpful manner

Documenting all customer interactions and outcomes in the company system

Identifying opportunities to upsell or cross-sell products and services where appropriate

Following company policies, procedures and quality standards consistently

Collaborating with colleagues and other departments to resolve complex customer issues

Contributing to team targets and performance metrics

Maintaining a professional and courteous demeanour at all times

What we're looking for

High school diploma or equivalent qualification as a minimum requirement

Proven experience in a customer service or call centre environment (6 months to 1 year preferred)

Strong verbal communication skills with the ability to articulate clearly and professionally

Excellent listening skills and the ability to empathise with customer concerns

Proficiency in using computer systems, keyboards and customer relationship management (CRM) software

Ability to multitask and manage multiple customer interactions simultaneously

Strong organisational and time management abilities

Problem-solving mindset with the capacity to think logically and creatively

Patience and composure when dealing with difficult or frustrated customers

Ability to work independently whilst contributing effectively to a team environment

Flexibility to adhere to shift patterns and meeting business requirements

Fluency in English and Bahasa Malaysia (additional languages are a plus)

What we offer

At ABC Industries, we believe in investing in our employees and creating an environment where career growth is possible. We offer a competitive remuneration package including a base salary, performance-based incentives and allowances. Our comprehensive benefits package includes health insurance coverage, annual leave entitlements and statutory benefits in accordance with Malaysian employment law. We provide ongoing training and development opportunities to enhance your customer service skills, product knowledge and career progression prospects. Our supportive work culture emphasises work-life balance, and we encourage open communication between management and team members. We also offer employee wellness programmes, team-building activities and opportunities for internal promotion based on merit and performance.