Customer Service (Work From Home)

Private Advertiser; Kuala Lumpur; Remote; MYR 33,000 - 60,000; Full time

Benefits offered by this job

EPF, SOCSO included

Bonus

Annual leave

Medical claim

Company Trip

Job summary

Private Advertiser is seeking Mandarin-speaking candidates to serve Mandarin-speaking customers. A minimum Diploma or higher in any relevant field is required, with prior customer service experience considered an advantage.

Strong communication, interpersonal skills, and a presentable, professional appearance are essential. Proficiency in computer use and multi-channel communication (chat, email, calls) is expected, with the ability to handle multiple conversations effectively.

Qualifications

• Diploma or higher in any relevant field.
• Prior experience in customer service or related fields is an added advantage.
• Strong communication and interpersonal skills.
• Outspoken, confident, and friendly personality.
• Presentable and professional appearance.
• Computer literate and comfortable with multi-channel communication (chat, email, calls).
• Ability to handle multiple conversations effectively.

Responsibilities

• Respond promptly and professionally to customer inquiries via chat, email, or calls.
• Provide accurate information and fast, effective solutions to customer issues.
• Maintain high levels of customer satisfaction through excellent service.
• Handle complaints patiently, offer suitable resolutions, and ensure timely follow-up.
• Maintain strong customer relationships and foster brand loyalty.
• Ensure adherence to company guidelines, policies, and communication standards.
• Proactively suggest improvements to processes and customer experience.
• Collaborate with team members to enhance service quality.
• Ensure all customer interactions are logged and tracked efficiently.

Skills

Mandarin language

Customer service

Communication

Interpersonal skills

Multi-channel support

Presentable

Computer literacy

Problem solving

Education

Diploma or higher

Job description

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Minimum Diploma or higher in any relevant field.

Prior experience in customer service or related fields is an added advantage.

Strong communication and interpersonal skills.

Outspoken, confident, and friendly personality.

Presentable and professional appearance.

Computer literate and comfortable with multi-channel communication (chat, email, calls).

Ability to handle multiple conversations effectively.

Responsibility

Respond promptly and professionally to customer inquiries via chat, email, or calls.

Provide accurate information and fast, effective solutions to customer issues.

Maintain high levels of customer satisfaction through excellent service.

Handle complaints patiently, offer suitable resolutions, and ensure timely follow-up.

Maintain strong customer relationships and foster brand loyalty.

Ensure adherence to company guidelines, policies, and communication standards.

Proactively suggest improvements to processes and customer experience.

Collaborate with team members to enhance service quality.

Ensure all customer interactions are logged and tracked efficiently.

EPF, SOCSO included

Bonus

Annual leave

Medical claim

Company Trip