中文在线客服 Customer Service (Live Chat & Email)

Private Advertiser; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Five-day work week

Comprehensive insurance

Provident fund

Job summary

Private Advertiser in Kuala Lumpur is seeking a Mandarin-speaking Customer Service representative to handle online inquiries and deliver professional solutions. You will learn business knowledge to continuously improve, follow up on issues, and collaborate across departments to ensure smooth information flow.

Role requires strong communication and problem-solving skills, the ability to work under pressure, and a customer-first mindset.

Qualifications

• Minimum SPM; candidates with customer service experience preferred (or at least one year relevant working experience).
• Excellent written and spoken Mandarin with fast and accurate Chinese typing skills.
• Strong customer-first mindset and empathy in communication.
• Able to work under pressure with a strong sense of responsibility and self-motivation.

Responsibilities

• Respond to customer inquiries online with accurate, professional solutions.
• Proactively learn relevant business knowledge to enhance expertise.
• Follow up on customer issues to ensure timely resolution.
• Collaborate with internal departments to ensure smooth communication and information flow.
• Provide feedback from the customer's perspective to improve user experience.
• Complete tasks assigned by supervisors efficiently and with responsibility.

Skills

Customer service

Mandarin fluency

Communication

Problem solving

Empathy

Education

SPM

Job description

Respond to customer inquiries online, providing accurate and professional solutions.

Proactively learn relevant business knowledge to continuously enhance expertise.

Follow up on customer issues to ensure timely and satisfactory resolution.

Collaborate closely with internal departments to ensure smooth communication and information flow.

Provide feedback and suggestions from the customer's perspective to help improve user experience.

Complete tasks assigned by supervisors efficiently and with a strong sense of responsibility.

Requirements:

Minimum SPM; candidates with customer service experience preferred (or at least one year relevant working experience).

Excellent written and spoken Mandarin, with fast and accurate Chinese typing skills. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Strong customer-first mindset and empathy in communication.

Excellent communication, listening, and problem-solving skills, with the ability to handle unexpected situations.

Able to work under pressure, with a strong sense of responsibility and self-motivation.

Good problem-identification and analytical skills, with keen attention to detail.

Willingness to work on a rotational shift schedule.

Competitive salary package.

Comprehensive insurance and provident fund coverage.

Five-day work week.

Annual salary review and performance-based year-end bonus.

Various employee engagement and wellness activities.

Option to work from home for late and night shifts.