Customer Service Team Lead — Growth & Ops (Malaysia)

Avnet; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Avnet in Malaysia (Subang Office) seeks an Assistant Manager - Customer Service to lead the local team, ensuring high-quality service delivery, strong operation discipline, and alignment with strategic accounts. The role emphasizes execution excellence, ownership, and driving customer outcomes.

The successful candidate will partner with Sales to support global and regional accounts, manage backlogs, and provide actionable insights to improve engagement and retention across the business.

Qualifications

• Proven track record of consistent performance within customer service operations.
• Ownership, reliability and understanding of internal processes.
• Ability to step up from execution to team leadership with minimal supervision.
• Established relationships with cross-functional stakeholders.
• Willingness to take on broader responsibility and drive team outcomes.

Responsibilities

• Lead and develop the team to deliver consistent, high-quality service.
• Drive SLA performance, productivity and resolution timelines.
• Maintain oversight of daily operations and address performance gaps.
• Build a disciplined and accountable team culture.
• Partner with Sales to support key accounts and growth.
• Provide operational insights to improve customer engagement.
• Track metrics: SLA, backlog, productivity; conduct performance reviews.
• Ensure data accuracy and meaningful reporting; use insights to improve decisions.
• Simplify processes and support automation and standardization.
• Maintain governance across order and customer management processes.
• Collaborate with Sales, Supply Chain, and Finance; escalate risks timely.

Job description

Avnet in Malaysia (Subang Office) seeks an Assistant Manager - Customer Service to lead the local team, ensuring high-quality service delivery, strong operation discipline, and alignment with strategic accounts. The role emphasizes execution excellence, ownership, and driving customer outcomes.

The successful candidate will partner with Sales to support global and regional accounts, manage backlogs, and provide actionable insights to improve engagement and retention across the business.