Representative, Customer Service

Avient Corporation; Penang; On-site; MYR 36,000 - 72,000; Full time

Job summary

Avient Corporation in Penang is seeking a detail-oriented Customer Service / Logistics Coordinator to support Sales, Supply Chain, Production Planning, Logistics, Finance and others.

You will handle orders, verify pricing, arrange shipments, manage SST and e-Invoicing, and maintain accurate shipping documents while delivering timely updates and ensuring on-time deliveries.

Qualifications

• Diploma or equivalent required; relevant experience encouraged.
• 1–2 years in Customer Service, Sales Support, Order Management, or Logistics Coordination.
• Experience in manufacturing, logistics, or industrial sectors is a plus.
• Experience handling SST and Malaysia e-Invoicing processes is preferred.
• Experience with courier services, shipping documents, and logistics coordination is an advantage.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with strong problem-solving abilities.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Process orders accurately from entry to delivery and invoicing.
• Confirm pricing, availability, and delivery schedules.
• Provide timely updates on order status and shipment tracking.
• Coordinate local and international shipments with logistics providers.
• Arrange courier services for samples, urgent shipments, and documentation.
• Monitor shipment status and proactively communicate delays or issues.
• Work with transporter to ensure on-time deliveries.
• Ensure shipping documentation is complete and accurate.
• Prepare SST-related documentation and customer tax requirements.
• Generate, validate, and process e-Invoices per LHDN requirements.
• Collaborate with Sales, Supply Chain, Production Planning, Logistics, Finance, and Technical Service teams.

Skills

Customer service

Order management

Logistics coordination

Communication skills

Multitasking

Attention to detail

Education

Diploma or equivalent

Bachelor's degree

Tools

SAP

Job description

This role requires strong communication skills, attention to detail, and the ability to work closely with Sales, Supply Chain, Production Planning, Logistics, Warehouse, and Finance teams to ensure customer satisfaction and business growth.

Responsibilities

Key Responsibilities

Serve as the key contact person for assigned customer accounts.

Process customer orders accurately and efficiently from order entry through delivery and invoicing.

Confirm product pricing, availability, and delivery schedules.

Provide timely updates on order status and shipment tracking.

Communicates effectively over the phone and electronically.

Coordinate local and international shipments with logistics providers and freight forwarders.

Arrange courier services for customer samples, urgent shipments, and documentation.

Monitor shipment status and proactively communicate any delivery delays or issues.

Work closely with transporter to ensure on-time deliveries.

Ensure shipping documentation is complete and accurate.

Prepare and verify SST-related documentation and customer tax requirements.

Generate, validate, and process e-Invoices in accordance with LHDN requirements.

Collaborate with Sales, Supply Chain, Production Planning, Logistics, Finance, and Technical Service teams.

#CA-AM

Qualifications

• Diploma, Advanced/Higher/Graduate Diploma or equivalent.
• Candidates with relevant experience are encouraged to apply.
• Minimum 1- 2 years of Customer Service, Sales Support, Order Management, or Logistics Coordination experience.
• Experience in manufacturing, logistics, or industrial industries will be an advantage.
• Experience handling SST and Malaysia e-Invoicing processes is preferred.
• Experience managing courier services, shipping documents, and logistics coordination is an advantage.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with strong problem-solving abilities.
• Ability to multitask and work under tight deadlines.
• Good knowledge of logistics, shipping, and supply chain processes.
• Familiar with ERP systems (SAP preferred).
• Strong attention to detail and accuracy.
• Ability to work independently and collaboratively within a team.

Job Info

• Job Identification 40001499
• Job Category Customer Service
• Posting Date 10/05/2026, 02:28 AM
• Degree Level Bachelor's Degree
• Job Schedule Full time