Customer Service Specialist

Agensi Pekerjaan Jobscoper Sdn Bhd; Selangor; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Medical and Hospitalisation leaves

Dental or Optical allowance

Annual leaves

Job summary

Agensi Pekerjaan Jobscoper Sdn Bhd is seeking a Customer Success Specialist to join our team in Malaysia. You will handle customer enquiries, resolve concerns, and provide smooth support in a fast-paced environment.

Fluency in Mandarin and English is required, with rotation shifts a key aspect of the role. The role is full-time and on-site in Petaling jaya, with duties including documenting interactions, updating records, gathering feedback, and collaborating with internal teams to improve

Qualifications

• Degree required.
• At least 1 year of Customer Service experience in the BPO sector or banking industry.
• Fluent in Mandarin and English, both spoken and written.

Responsibilities

• Handle customer enquiries via phone, email, and other channels.
• Assist customers with enquiries, requests, and account issues.
• Provide accurate information and solutions while delivering high-level service.
• Identify customer needs and resolve issues efficiently.

Skills

Bilingual: Mandarin & English

Customer service mindset

Strong communication

Problem solving

Education

Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you a customer-focused professional who enjoys solving problems and creating positive customer experiences? We're looking for a Customer Success Specialist to join our team, where you'll handle customer enquiries, resolve concerns, and provide smooth and effective support in a fast-paced environment. If you're fluent in Mandarin and English and comfortable working rotational shifts, we'd love to hear from you!

Role Description The Customer Service Specialist is a full-time, on-site role based in Petaling jayar. This role involves responding to customer inquiries via phone, email, and other communication channels, providing accurate information and support on services and processes. The specialist will handle customer issues, track and follow up on cases, and ensure timely resolution while maintaining a professional and courteous manner. Day-to-day tasks include documenting interactions, updating customer records, gathering feedback on customer experience, and collaborating with internal teams to improve service quality. The role also requires adherence to company policies, participation in training, and contributing ideas to enhance customer satisfaction.

Working Arrangement: Rotational Shift

Working Hours: 24/7 rotational shift

Job Description

What you'll be doing:

• Handle customer enquiries through calls and other communication channels.
• Assist customers with their enquiries, requests, and account-related issues.
• Provide accurate information and solutions while maintaining a high level of customer service.
• Identify customer needs and resolve issues efficiently.
• Follow established procedures and service standards when handling customer interactions.
• Escalate complex cases to the relevant team when necessary.
• Maintain accurate records of customer interactions and follow-ups.
• Work closely with internal teams to ensure customer issues are resolved promptly.

What we're looking for:

• Degree qualification is required.
• Minimum 1 year of Customer Service experience within the BPO sector or banking industry.
• Fluent in Mandarin and English, both spoken and written.
• Strong communication and interpersonal skills.
• Customer-focused with good problem-solving abilities.
• Comfortable working in a rotational shift and night shifts.
• Able to work under a fast-paced and performance-driven environment.
• Medical insurance
• Medical and Hospitalisation leaves
• Dental or Optical allowance
• Annual leaves
• 5 working days with 2 off days (NOT FIXED)
• Allowance provided (Language& Night shifts)
• Work in a professional customer service environment

Application Question(s):

• May I know if you hold a Degree?
• Do you have at least 1 year of Customer Service experience in the BPO or banking industry?
• Are you comfortable working on a rotational shift, including night shifts?