Customer Service Specialist

Wealthy Pentagon; Kuala Lumpur; On-site; MYR 27,000 - 38,000; Full time

Job summary

Jora Malaysia is hiring for a Customer Service/Reception role in Mid-Valley City. You will handle reception duties, manage incoming calls, and ensure accurate order fulfilment while delivering friendly service.

The role requires 1–3 years' related experience, proficiency in Microsoft Outlook, Word and Excel, good communication, and willingness to work overtime or on public holidays. 5-day week, Tue-Sat, 9am–6pm.

Qualifications

• At least 1–3 years of working experience in the related field is required for this position.

Responsibilities

• Reception duties, incoming calls, customer's order fulfilment.
• Attend to customers' requests, enquiries and service related matters.
• Perform point of sales order processing and ensure accuracy of transactions.
• Support Company events and activities related to training.
• Handle feedback and complaints of customers.
• Other ad-hoc tasks as assigned.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Reception duties, incoming calls, customer's order fulfilment.

Attend to customers' requests, enquiries and service related matters.

Perform point of sales order processing and ensure accuracy of transactions.

Support Company events and activities related to training.

Handle feedback and complaints of customers.

Other ad-hoc tasks as assigned.

Qualification & Experience:

At least 1-3 years of working experience in the related field is required for this position.

Required skill(s) are Microsoft Outlook, Microsoft Word, Microsoft Excel.

Preferably executives specialised in Customer Service or equivalent.

Good in communication, positive, responsible and hardworking.

Able towork overtime or on public holidays as and when required

Good PC skills and able to multi-task.

Other Information:

5 day work week, Tuesdays to Saturdays, 9a.m-6p.m

Location: Mid-Valley City