Customer Service Senior Specialist

ams OSRAM; Bayan Lepas; Sur place; MYR 48 000 - 72 000; Plein temps

Résumé du poste

ams OSRAM is seeking a Customer Service Representative in Penang/Bayan Lepas to support international key accounts within a global supply chain. You will proactively manage orders, monitor shipments, and own end-to-end customer interactions to ensure demand fulfillment.

The role requires experience in international customer support, ERP SAP proficiency, and fluent English with Mandarin and Japanese. You will engage in cross-functional collaboration to drive growth and resolve escalations in a

Qualifications

• 3–5 years related working experience.
• Proven customer support experience in international supply chain.
• Semiconductor or automotive industry experience preferred.
• Fluent in business English, Mandarin and Japanese (read, write, speak).
• ERP (SAP) proficiency is mandatory.
• Excellent written and verbal communication skills.
• Ability to multi-task and work in a dynamic environment.

Responsabilités

• Work as customer service representative with international key accounts in a modern, global Supply Chain environment.
• Proactive Order Management & close monitoring of order book and shipments.
• Ownership of end-to-end operational customer interaction and demand fulfillment.
• Act as a strong customer advocate while aligning with company interests.
• Handle inbound B2B customer calls, emails, and inquiries accurately and promptly.
• Participate in customer and project review meetings and understand customer profiles.
• Professionally handle customer escalation and allocation scenarios.
• Collaborate and provide cross-functional support in customer-related matters.

Connaissances

Customer service

Order management

Communication

Problem solving

Multi-tasking

Teamwork

Business English

Mandarin

Japanese

Formation

Bachelor’s Degree or equivalent

Outils

SAP ERP

Salesforce CRM

EDI

Microsoft Office

Description du poste

Central Functions support the board as well as the business in achieving its strategic objectives. These are, for example, Information Technology, Human Resources, Logistics, Compliance, Finance and many more.

• Work as customer service representative with international key accounts in a modern, global Supply Chain environment.
• Proactive Order Management & close monitoring of order book and shipments.
• Ownership of end-to-end operational customer interaction and demand fulfillment.
• Strong Customer advocate whilst fostering company's best interests into account.
• Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner.
• Participate in customer and project review meetings, understand customer profiles whilst supporting company's growth and strategic targets.
• Professionally handle customer escalation and allocation scenarios.
• Collaborate and provide cross functional support in customer related matters in dynamic working environment.

• Minimum 3-5 years related working experience
• Proven customer support experience in International Supply chain
• Semiconductor or Automotive industry experienced professionals preferred (Consignment / Scheduling Agreement skilled)
• Good customer-facing skills, conversational proficiency and active listening
• Excellent written and verbal communication skills for effective interaction
• Entrepreneurial drive and with excellent problem-solving capabilities
• Ability to multi-task, prioritize and manage time effectively
• Flextime availability required and ability to teamwork in a dynamic environment
• Must be fluent in business English, Mandarin and Japanese (able to read, write and speak)
• Education status with Bachelor’s Degree or equivalent
• ERP (SAP) proficiency is mandatory
• High proficiency in CRM (salesforce), EDI and Microsoft tools