Customer Service Senior Specialist

OSRAM Opto Semiconductors (Malaysia) Sdn. Bhd., Penang; Bayan Lepas; In loco; MYR 72.000 - 120.000; Tempo pieno

Descrizione del lavoro

ams OSRAM Group is seeking a customer service representative to handle international key accounts in a modern, global supply chain environment. You will manage orders, monitor shipments, and serve as the primary customer advocate while coordinating with cross-functional teams.

You will communicate fluently in English, Mandarin, and Japanese, and work with SAP ERP, Salesforce CRM, and EDI to support demand fulfillment and growth initiatives.

Competenze

• Bachelor’s degree or equivalent required.
• 3–5 years’ experience in international supply chain or customer service.
• Proven experience with SAP ERP; CRM (Salesforce); EDI.
• Excellent English, Mandarin, and Japanese skills (read/write/speak).
• Strong communication, problem solving, and multitasking abilities.

Mansioni

• Work as customer service representative with international key accounts in a modern, global Supply Chain environment.
• Proactive Order Management & close monitoring of order book and shipments.
• Ownership of end-to-end operational customer interaction and demand fulfillment.
• Strong Customer advocate whilst fostering company's best interests into account.
• Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner.
• Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets.
• Professionally handle customer escalation and allocation scenarios.
• Collaborate and provide cross functional support in customer related matters in dynamic working environment.

Conoscenze

Customer focus

Communication

Problem solving

Time management

Teamwork

Active listening

English fluency

Mandarin

Japanese

Formazione

Bachelor’s degree or equivalent

Strumenti

SAP

Salesforce CRM

EDI

Microsoft tools

Descrizione del lavoro

Requisition ID24627-Posted10/28/2026

The ams OSRAM Group is a global leader in innovative light and sensor solutions. As a specialist in Digital Photonics, we combine technological excellence with state-of-the-art global manufacturing capabilities to offer our customers the broadest portfolio of digital emitter and sensor technologies. Globally, our teams develop groundbreaking solutions aligned with societal megatrends like intelligent mobility, artificial intelligence, augmented reality, smart health, and robotics.

At ams OSRAM, employees are part of a highly innovative, international technology environment. Diverse teams, a high degree of ownership, and exciting challenges provide the opportunity to grow, develop, and make a real difference. Because behind our innovations are people who carry something special inside and who bring their unique strengths to work every day.

Show the world what you are made of.

Your new responsibilities

• Work as customer service representative with international key accounts in a modern, global Supply Chain environment.
• Proactive Order Management & close monitoring of order book and shipments.
• Ownership of end-to-end operational customer interaction and demand fulfillment.
• Strong Customer advocate whilst fostering company's best interests into account.
• Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner.
• Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets.
• Professionally handle customer escalation and allocation scenarios.
• Collaborate and provide cross functional support in customer related matters in dynamic working environment.

What we look for

• Minimum 3-5 years related working experience
• Proven customer support experience in International Supply chain
• Semiconductor or Automotive industry experienced professionals preferred (Consignment / Scheduling Agreement skilled)
• Good customer-facing skills, conversational proficiency and active listening
• Excellent written and verbal communication skills for effective interaction
• Entrepreneurial drive and with excellent problem-solving capabilities
• Ability to multi-task, prioritize and manage time effectively
• Flextime availability required and ability to teamwork in a dynamic environment
• Must be fluent in business English, Mandarin and Japanese (able to read, write and speak)
• Education status with Bachelor’s Degree or equivalent
• ERP (SAP) proficiency is mandatory
• High proficiency in CRM (salesforce), EDI and Microsoft tools