Customer Service (Sales Advisor)

INDERA MOTORS SDN BHD; Selangor; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Sales commission

Attendance allowance

Job summary

Jora Malaysia is seeking a customer service representative to respond to inquiries via WhatsApp, phone and social media, and to provide accurate information about products, promotions, and services.

You will assist customers with orders, maintain records, and follow up to boost sales while maintaining strong relationships. The role requires handling complaints professionally and collaborating with other departments to improve overall satisfaction.

Qualifications

• Good communication and interpersonal skills required.
• Interest in sales and customer service essential.
• Experience in customer service or sales is a plus.
• Ability to work independently and as part of a team, with basic computer skills.

Responsibilities

• Respond to customer inquiries via WhatsApp, phone calls and social media.
• Provide accurate information about products, promotions, and services.
• Assist customers with orders and maintain accurate records in the system.
• Follow up with customers to increase sales and maintain good relationships.
• Handle customer complaints professionally and efficiently while ensuring high levels of satisfaction.
• Work closely with other departments to improve customer satisfaction.

Skills

Communication

Interpersonal skills

Sales interest

Customer service experience

Teamwork

Computer skills

Pressure handling

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Respond to customer inquiries via WhatsApp, phone calls and social media. Provide accurate information about products, promotions, and services. Assist customers with orders and maintain accurate customer records and update information in the system. Follow up with customers to increase sales and maintain good relationships. Handle customer complaints professionally and efficiently while ensuring high levels of customer satisfaction.

Key responsibilities

Respond to customer inquiries via WhatsApp, phone calls and social media

Provide accurate information about products, promotions, and services

Assist customers with orders

Maintain accurate customer records and update information in the system

Follow up with customers to increase sales and maintain good relationships

Handle customer complaints professionally and efficiently

Ensure high levels of customer satisfaction

Work closely with other departments to improve customer satisfaction

Requirements

Good communication and interpersonal skills

Friendly, responsible, and hardworking attitude

Interested in sales and customer service

Experience in customer service or sales is an added advantage

Able to work independently and as part of a team

Basic knowledge in computer skills

Can work well under pressure

Basic salary + sales commission + attendance allowance