Customer Service & Sales

Maths Power Sdn Bhd; Bandar Baru Bangi; On-site; MYR 28,000 - 45,000; Full time

Job summary

Maths Power Sdn. Bhd. operates a tutoring centre serving primary to secondary students across all subjects.

The Customer Service (Sales) role involves handling inquiries from parents and customers via WhatsApp, phone, Facebook, Instagram, and other social media, and providing clear explanations of tuition programs, schedules, fees and promotions. You will answer questions promptly and professionally, contact prospects for information, and follow up until registrations are completed.

Qualifications

• Experience in customer service is preferred.
• No experience required.

Responsibilities

• Handle inquiries from parents and customers via WhatsApp, phone, Facebook, Instagram and other social media platforms.
• Explain tuition programs, class schedules, fees, learning packages and current promotions clearly.
• Answer customer questions quickly, accurately and professionally.
• Contact interested prospects to obtain further information.
• Follow up with prospects until they register as students.

Skills

Customer service

Communication

Job description

This is a Customer Service (Sales) position supporting a tutoring centre that serves students from primary through secondary levels across all subjects.

Key responsibilities

• Handle customer inquiries from parents and customers via WhatsApp, phone calls, Facebook, Instagram and other social media platforms
• Provide clear explanations about tuition programs, class schedules, fees, learning packages and current promotions
• Answer customer questions quickly, accurately and professionally
• Contact interested prospects to obtain further information
• Follow up with prospects until they successfully register as students
• Assist with the registration process for new students and ensure all information is recorded completely
• Achieve student registration targets set by the company
• Build good relationships with parents and students
• Help resolve customer inquiries or complaints professionally
• Update customer, prospect and student information in the company system

About you

• Related experience in this field of work is preferred
• No experience is also acceptable

About us

Maths Power Sdn. Bhd. is a tutoring centre service company serving students from primary (Year 1) through secondary (Form 5) across all subjects. The company has been operating for 10 years and has 14 branches.