Student Enrollment & Service Specialist

Maths Power Sdn Bhd; Bandar Baru Bangi; On-site; MYR 28,000 - 45,000; Full time

Job summary

Maths Power Sdn. Bhd. operates a tutoring centre serving primary to secondary students across all subjects.

The Customer Service (Sales) role involves handling inquiries from parents and customers via WhatsApp, phone, Facebook, Instagram, and other social media, and providing clear explanations of tuition programs, schedules, fees and promotions. You will answer questions promptly and professionally, contact prospects for information, and follow up until registrations are completed.

Qualifications

• Experience in customer service is preferred.
• No experience required.

Responsibilities

• Handle inquiries from parents and customers via WhatsApp, phone, Facebook, Instagram and other social media platforms.
• Explain tuition programs, class schedules, fees, learning packages and current promotions clearly.
• Answer customer questions quickly, accurately and professionally.
• Contact interested prospects to obtain further information.
• Follow up with prospects until they register as students.

Skills

Customer service

Communication

Job description

Maths Power Sdn. Bhd. operates a tutoring centre serving primary to secondary students across all subjects.

The Customer Service (Sales) role involves handling inquiries from parents and customers via WhatsApp, phone, Facebook, Instagram, and other social media, and providing clear explanations of tuition programs, schedules, fees and promotions. You will answer questions promptly and professionally, contact prospects for information, and follow up until registrations are completed.