Customer Service Representative (E-commerce)

OVER Malaysia; Petaling Jaya; On-site; MYR 36,000 - 58,000; Full time

Job summary

OVER Malaysia is seeking a customer-focused representative who loves talking to people and proactively solving issues. You will convert customers into passionate evangelists by delivering accurate product information via email and chat, and by coordinating with internal teams to meet customer needs.

Key duties include handling return order tasks, providing timely responses, following SOPs for consistency, and maintaining a professional demeanor even in challenging interactions.

Qualifications

• Ability to multi-task, organize, and prioritize work.
• Fast typer, at least 60 WPM.
• Proficiency in both Malay and English, with strong communication skills.
• Professional demeanor, especially in handling challenging customer interactions.
• Ability to maintain composure and not take customer remarks personally.

Responsibilities

• Communicate with customers via email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Follow provided SOPs for consistent and accurate responses.
• Handle operational tasks such as printing return order waybills and managing customer orders.

Skills

Multi-tasking

Typing 60 WPM

Bilingual Malay/English

Professional demeanor

Calm under pressure

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Follow provided SOPs for consistent and accurate responses.
• Handle operational tasks such as printing return order waybills and managing customer orders.

Qualifications

• Ability to multi-task, organize, and prioritize work
• Fast typer, at least 60 WPM
• Proficiency in both Malay and English, with strong communication skills.
• Professional demeanor, especially in handling challenging customer interactions.
• Ability to maintain composure and not take customer remarks personally.