E-commerce Customer Service

WORK FINDER ENTERPRISE; Johor Bahru; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Training provided

Friendly working environment

Job summary

WORK FINDER ENTERPRISE is seeking an E-commerce Customer Service Representative in Johor Bahru, Malaysia to assist customers via chat, email and other online channels. You will handle enquiries, orders, returns and complaints while providing accurate information and solutions.

Training is provided and the role offers a friendly working environment in a fast-paced setting with rotational shifts to cover rest days.

Qualifications

• Good communication skills in English.
• Customer service experience is an advantage.
• Able to work in a fast-paced environment.
• Willing to work on rotational shifts / rest days.
• Training provided.
• Friendly working environment.

Responsibilities

• Assist customers through chat, email and other online channels
• Handle customer enquiries, orders, returns and complaints
• Provide accurate information and solutions to customers
• Follow up on customer issues when needed
• Maintain good customer service and customer satisfaction

Skills

English communication

Customer service

Fast-paced environment

Shift work

Training provided

Friendly environment

Job description

E-commerce Customer Service Representatives will assist customers through chat, email and other online channels, handling enquiries, orders, returns and complaints while providing accurate information and solutions.

Key responsibilities

Assist customers through chat, email and other online channels

Handle customer enquiries, orders, returns and complaints

Provide accurate information and solutions to customers

Follow up on customer issues when needed

Maintain good customer service and customer satisfaction

About you

Good communication skills in English

Customer service experience is an advantage

Able to work in a fast-paced environment

Willing to work on rotational shifts / rest days

Training provided

Friendly working environment