Customer Service Representative

Hunters International Sdn Bhd; Selangor; On-site; MYR 56,000 - 89,000; Full time

Job summary

Hunters International Sdn Bhd in Cheras, Malaysia is seeking a friendly Customer Service Representative to join a growing team. You will handle customer enquiries, resolve issues, and ensure a positive experience at every touchpoint.

This role suits someone who enjoys talking to people, stays calm under pressure, and can navigate fast-paced environments. Fresh graduates are welcome and multilingual skills are valued.

Qualifications

• Fresh graduates welcome.
• Strong verbal and written communication skills.
• Proficiency in English, Mandarin, and Bahasa Malaysia.
• Customer-oriented with good listening and interpersonal skills.
• Patient, empathetic, and able to remain professional in challenging situations.
• Strong problem-solving and time-management abilities.
• Comfortable working with technology and customer management systems.
• Familiarity with CRM or hotel-related software is an added advantage.

Responsibilities

• Handle high volume of customer enquiries through phone, email, live chat, and social media.
• Understand customer concerns, identify needs, and provide timely solutions.
• Handle customer complaints professionally and resolve issues efficiently.
• Develop knowledge of products and services to provide accurate information and recommendations.
• Maintain accurate records of customer interactions in the CRM system.
• Identify complex matters and escalate to internal teams while updating customers.
• Gather customer feedback to support product/service improvements.
• Support and coordinate customer service operations to maintain standards.

Skills

Communication

Multitasking

Customer service

Problem solving

English

Mandarin

Bahasa Malaysia

CRM software

Education

High School Diploma

Diploma in Business

Diploma/Degree in Communications

Tools

CRM software

Microsoft Office

Google Workspace

Job description

About the Role

We are looking for a customer-focused and approachable Customer Service Representative to join our client growing team. You will play an important role in managing customer enquiries, resolving issues, and ensuring customers receive a positive and professional experience at every touchpoint.
This role is suitable for someone who enjoys interacting with people, is confident in handling different customer situations, and can stay calm and solution-oriented in a fast-paced environment.

Location: Cheras, Malaysia
Work Mode: Work from Office
Working Hours: 9.30am to 5.30pm
Remuneration: RM 5,000 to RM 8,000

Key Responsibilities

• Handle and manage a high volume of customer enquiries through various channels, including phone, email, live chat, and social media.


• Understand customer concerns, identify their needs, and provide accurate and timely solutions.


• Handle customer complaints professionally and work towards resolving issues efficiently.


• Develop strong knowledge of the company's products and services to provide appropriate information and recommendations to customers.


• Maintain accurate records of customer interactions, account information, and relevant documentation in the company's CRM system.


• Identify more complex or technical matters and elevate them to the appropriate internal teams while keeping customers updated on the progress.


• Gather customer feedback and communicate key insights to management to support improvements in products, services, and overall customer experience.


• Support and coordinate customer service operations and assist the team in maintaining service standards.

Requirements

• Fresh graduates are welcome to apply.


• Strong verbal and written communication skills.


• Proficiency in English, Mandarin, and Bahasa Malaysia is required.


• Customer-oriented with good listening and interpersonal skills.


• Patient, empathetic, and able to remain professional when handling challenging customer situations.


• Strong problem-solving and decision-making abilities.


• Able to multitask, prioritise responsibilities, and manage time effectively in a fast-paced environment.


• Comfortable working with technology and customer management systems.


• Familiarity with CRM or hotel-related software is an added advantage.


• Proficiency in Microsoft Office or Google Workspace is a plus.


• Minimum high school qualification; candidates with a Diploma/Degree in Business, Communications, or a related field will have an added advantage.