Customer Service Representative

Hunters International; Selangor; On-site; MYR 56,000 - 89,000; Full time

Job summary

Hunters International is seeking a Customer Service Representative to actively manage customer enquiries, resolve issues, and deliver a positive, professional experience at every touchpoint. The role suits someone who enjoys people contact, stays calm, and provides solution-oriented support in a fast-paced environment.

The position is based in Cheras, Malaysia, working from office with hours 9:30am–5:30pm. Fresh graduates are welcome, and multilingual proficiency is valued.

Qualifications

• Fresh graduates are welcome to apply.
• Strong verbal and written communication skills.
• Proficiency in English, Mandarin, and Bahasa Malaysia is required.
• Customer-oriented with good listening and interpersonal skills.
• Patient, empathetic, and able to remain professional when handling challenging customer situations.
• Strong problem-solving and decision-making abilities.
• Able to multitask, prioritise responsibilities, and manage time effectively in a fast-paced environment.
• Comfortable working with technology and customer management systems.
• Familiarity with CRM or hotel-related software is an added advantage.
• Proficiency in Microsoft Office or Google Workspace is a plus.
• Minimum high school qualification; candidates with a Diploma/Degree in Business, Communications, or a related field will have an added advantage.

Responsibilities

• Handle and manage a high volume of customer enquiries through various channels, including phone, email, live chat, and social media.
• Understand customer concerns, identify their needs, and provide accurate and timely solutions.
• Handle customer complaints professionally and work towards resolving issues efficiently.
• Develop strong knowledge of the company's products and services to provide appropriate information and recommendations to customers.
• Maintain accurate records of customer interactions, account information, and relevant documentation in the company's CRM system.
• Identify more complex or technical matters and escal
• Gather customer feedback and communicate key insights to management to support improvements in products, services, and overall customer experience.
• Support and coordinate customer service operations and assist the team in maintaining service standards.

Skills

Verbal communication

Written communication

Customer focus

Interpersonal skills

Multitasking

Time management

Problem solving

Calm under pressure

Tech proficiency

Education

High school diploma

Diploma in Business

Diploma in Communications

Degree in Business

Degree in Communications

Tools

CRM software

Microsoft Office

Google Workspace

Hotel management software

Job description

We are looking for a customer-focused and approachable Customer Service Representative to join our client growing team. You will play an important role in managing customer enquiries, resolving issues, and ensuring customers receive a positive and professional experience at every touchpoint.
This role is suitable for someone who enjoys interacting with people, is confident in handling different customer situations, and can stay calm and solution-oriented in a fast-paced environment.

Location: Cheras, Malaysia
Work Mode: Work from Office
Working Hours: 9.30am to 5.30pm
Remuneration: RM 5,000 to RM 8,000

Key Responsibilities

• Handle and manage a high volume of customer enquiries through various channels, including phone, email, live chat, and social media.
• Understand customer concerns, identify their needs, and provide accurate and timely solutions.
• Handle customer complaints professionally and work towards resolving issues efficiently.
• Develop strong knowledge of the company's products and services to provide appropriate information and recommendations to customers.
• Maintain accurate records of customer interactions, account information, and relevant documentation in the company's CRM system.
• Identify more complex or technical matters and escal
• Gather customer feedback and communicate key insights to management to support improvements in products, services, and overall customer experience.
• Support and coordinate customer service operations and assist the team in maintaining service standards.

Requirements

• Fresh graduates are welcome to apply.
• Strong verbal and written communication skills.
• Proficiency in English, Mandarin, and Bahasa Malaysia is required.
• Customer-oriented with good listening and interpersonal skills.
• Patient, empathetic, and able to remain professional when handling challenging customer situations.
• Strong problem-solving and decision-making abilities.
• Able to multitask, prioritise responsibilities, and manage time effectively in a fast-paced environment.
• Comfortable working with technology and customer management systems.
• Familiarity with CRM or hotel-related software is an added advantage.
• Proficiency in Microsoft Office or Google Workspace is a plus.
• Minimum high school qualification; candidates with a Diploma/Degree in Business, Communications, or a related field will have an added advantage.