Executive, Customer Service

CARiNG Pharmacy; Klang City; On-site; MYR 33,000 - 54,000; Full time

Job summary

CARiNG Pharmacy in Klang is seeking a customer service professional to maintain a positive and empathetic attitude while assisting customers across multiple channels.

You will respond promptly, manage communications via CRM and social platforms, resolve complaints according to SOPs, and contribute to service quality while staying knowledgeable about business operations. Willingness to relocate to Bukit Raja, Klang is required. On-site role with potential travel within Klang.

Qualifications

• Diploma or higher in related field.
• Excellent communication in English, Bahasa Malaysia, and Mandarin.
• Fast learner with strong computer literacy.

Responsibilities

• Maintain positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly and professionally to inquiries across all channels.
• Manage customer communication via CRM Ticketing, Shopee/Lazada/TikTok/Facebook/Instagram Chat, email, phone, and WhatsApp.
• Acknowledge, investigate, and resolve customer complaints in a timely manner.
• Ensure accurate handling of customer issues per SOPs.
• Maintain strong knowledge of business operations to provide accurate information.
• Ensure high levels of customer satisfaction and service quality.
• Provide feedback to improve customer service processes and efficiency.
• Perform ad-hoc duties as required.

Skills

Multilingual communication

Customer service

Computer literacy

Education

Diploma or higher

Tools

CRM systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Respond promptly and professionally to customer inquiries across all channels.

Manage customer communication via CRM Ticketing, Shopee Chat, Lazada Chat, TikTok Chat, Facebook/Instagram Chat, email, phone calls, WhatsApp, and other platforms as required.

Acknowledge, investigate, and resolve customer complaints in a timely and effective manner.

Ensure accurate handling of customer issues in accordance with company SOPs.

Maintain strong knowledge of business operations to provide accurate information and support.

Ensure high levels of customer satisfaction and service quality.

Provide feedback and suggestions to improve customer service processes and efficiency.

Perform any ad-hoc duties assigned by management when required.

REQUIREMENTS :

At least 1–2 years of working experience, preferably in the customer service industry.

Minimum Diploma or higher in a related field.

Excellent communication and presentation skills in English, Bahasa Malaysia, and Mandarin (both verbal and written). We are seeking candidates proficient in both English and Mandarin to effectively communicate with our diverse client base and stakeholders.

Fast learner with strong computer literacy.

Action-oriented and solution-focused mindset.

Passionate about improving customer experience.

Customer-oriented with the ability to adapt and respond to different types of customers.

Willing to travel or relocate to Bukit Raja, Klang