Customer Service Representative

Radii Global; Petaling Jaya; On-site; MYR 42,000 - 70,000; Full time

Job summary

Radii Global is seeking a Customer Service Representative fluent in Bahasa Malaysia to provide excellent support and ensure a positive customer experience. You will handle inquiries, resolve issues, and deliver accurate information across multiple channels.

Responsibilities include timely assistance in Bahasa Malaysia and English, maintaining records, and collaborating with internal teams to meet KPIs and service targets while upholding professionalism and customer focus.

Qualifications

• Fluent in Bahasa Malaysia with good English communication skills.
• Fresh graduates are welcome to apply.
• 1–3 years of customer service, contact center, BPO, or related experience is preferred.
• Fresh graduates with strong communication skills may also be considered.
• Good verbal and written communication skills.
• Customer-oriented with strong problem-solving abilities.
• Comfortable using computers, CRM systems, Microsoft Office, and other customer service tools.
• Able to work independently and as part of a team.

Responsibilities

• Handle customer inquiries via phone, email, chat, and other support channels.
• Provide professional and timely assistance in Bahasa Malaysia and English.
• Understand customer concerns and provide appropriate solutions or escalate when required.
• Process customer requests, complaints, feedback, and service-related issues.
• Maintain accurate records of customer interactions and update relevant systems.
• Follow company policies, procedures, and service standards.
• Coordinate with internal teams to resolve customer issues efficiently.
• Meet assigned KPIs and service-level targets, including response time, resolution rate, and customer satisfaction.
• Maintain a high level of professionalism and customer focus at all times.

Skills

Bahasa Malaysia

English

Customer service

Tools

CRM systems

Microsoft Office

Job description

We are looking for a Customer Service Representative who is fluent in Bahasa Malaysia to provide excellent customer support and ensure a positive customer experience. The successful candidate will handle customer inquiries, resolve issues, and provide accurate information through various communication channels.

Key responsibilities

• Handle customer inquiries via phone, email, chat, and other support channels.
• Provide professional and timely assistance in Bahasa Malaysia and English.
• Understand customer concerns and provide appropriate solutions or escalat when required.
• Process customer requests, complaints, feedback, and service-related issues.
• Maintain accurate records of customer interactions and update relevant systems.
• Follow company policies, procedures, and service standards.
• Coordinate with internal teams to resolve customer issues efficiently.
• Meet assigned KPIs and service-level targets, including response time, resolution rate, and customer satisfaction.
• Maintain a high level of professionalism and customer focus at all times.

About you

• Fluent in Bahasa Malaysia with good English communication skills.
• Fresh gradudates are welcome to apply
• 1–3 years of customer service, contact center, BPO, or related experience is preferred.
• Fresh graduates with strong communication skills may also be considered.
• Good verbal and written communication skills.
• Customer-oriented with strong problem-solving abilities.
• Comfortable using computers, CRM systems, Microsoft Office, and other customer service tools.
• Able to work independently and as part of a team.