Customer Service Representative

WT Microelectronics Singapore Pte Ltd; Penang; On-site; MYR 36,000 - 51,000; Full time

Job summary

WT Microelectronics Singapore Pte Ltd in Penang seeks a proactive Customer Service Representative to manage customer orders, forecast demand, and liaise with internal teams and clients. You will support sales efforts, resolve delivery issues, and ensure accurate order processing and reporting.

The role requires strong communication, organizational skills, and the ability to work across departments while maintaining high customer satisfaction and timely responses to inquiries.

Qualifications

• Proven experience in customer service or a similar role.
• Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills.
• Ability to work in a team environment and collaborate with different departments.
• Detail-oriented with a focus on accuracy in order processing and reporting.
• Experience with demand planning, inventory management, and order fulfillment is a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant software.

Responsibilities

• Demand planning & procurement: Plan and procure forecasted demand, ensuring product availability in alignment with customer needs.
• Order management: Manage customers' forecasted demand and orders, verifying product pricing and ensuring accuracy of order details.
• Delivery coordination: Coordinate changes to delivery schedules and keep customers informed of updates or issues.
• Sales support: Collaborate with the Sales team to defend existing business and identify opportunities for incremental growth.
• Internal liaison: Work with logistics and warehouse to resolve order fulfillment and shipment issues.
• Inventory monitoring: Monitor days inventory outstanding to maintain stock levels and timely product deliveries.
• Compliance & standards: Ensure compliance with SOPs and industry regulations.
• Reporting: Compile and maintain internal/supplier reports with accurate data.
• Accounts receivable reconciliation: Reconcile customer payments against invoices and coordinate with stakeholders on payment issues.

Skills

Customer service

Organizational skills

Communication skills

Team collaboration

Attention to detail

Demand planning

Inventory management

Order fulfillment

MS Office Suite

Education

Diploma or Bachelor's degree in Business Administration/Supply Chain

Tools

Microsoft Office Suite

Job description

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be responsible for managing and ensuring the smooth flow of customer orders, demand forecasting, and communication with both internal teams and customers. You will also be instrumental in defending and expanding our business relationships, ensuring customer satisfaction, and supporting our sales efforts.

Key Responsibilities

Demand Planning & Procurement: Plan and procure forecasted demand, ensuring product availability in alignment with customer needs.

Order Management: Manage customers' forecasted demand and orders, verifying product pricing and ensuring accuracy of order details.

Delivery Coordination: Coordinate changes to delivery schedules and keep customers informed of any updates or issues related to their orders.

Sales Support: Collaborate with the Sales team to defend existing business and identify opportunities for incremental business growth.

Internal Liaison: Work closely with internal teams (such as logistics and warehouse) to resolve order fulfillment and shipment issues.

Inventory Monitoring: Monitor days inventory outstanding to ensure proper stock levels and timely product deliveries.

Compliance & Standards: Ensure compliance with company policies, standard operating procedures (SOPs), and industry regulations.

Reporting: Compile and maintain internal/supplier reports on a timely basis, ensuring accurate data and efficient reporting systems.

Accounts Receivable (AR) Reconciliation: Reconcile customer payments against outstanding invoices, investigate and resolve payment discrepancies, coordinate with customers and internal stakeholders on payment-related issues, and ensure timely and accurate payment allocation.

Qualifications:

Proven experience in customer service or a similar role.

Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.

Excellent communication and interpersonal skills.

Ability to work in a team environment and collaborate with different departments.

Detail-oriented with a focus on accuracy in order processing and reporting.

Experience with demand planning, inventory management, and order fulfillment is a plus.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant software.

Ability to adapt to changing priorities and handle customer inquiries professionally.

Education & Experience:

A Diploma or Bachelor's degree equivalent in Business Administration, Supply Chain, or a related field of study

Previous experience in customer service, sales support, or logistics is highly advantageous, but not a must.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a customer services representative?
• How much notice are you required to give your current employer?