Customer Service Support 4

ICHOR Systems; Shah Alam; On-site; MYR 24,000 - 36,000; Full time

Job summary

ICHOR Systems in Malaysia seeks a detail-oriented Customer Service Representative to join our team in Selangor. You will handle inquiries, process orders, and collaborate with sales and warehouse to ensure accurate fulfillment.

The role requires strong communication, high accuracy, and the ability to work independently in a fast-paced environment, with a focus on delivering exceptional service to customers. Experience in data entry and MS Excel is preferred.

Qualifications

• Proven work experience as an Order Entry Clerk, Sales Administrator, or similar role.
• Strong problem solving skills.
• Work independently with moderate supervision.
• Proficiency in data entry and management.
• Proficient in MS Office Suite, particularly MS Excel.
• Excellent communication and customer service skills both written and verbal.
• Strong attention to detail and accuracy.
• Ability to multi-task in a fast-paced, deadline-driven environment.
• High school diploma or equivalent.

Responsibilities

• Process customer inquiries
• Perform order entry with a high degree of accuracy
• Contact for Customer Inquiries, orders, complaints, RMA’s and quotes.
• Enter customer orders into database accurately and promptly
• Verify order details for accuracy and completeness
• Provide order confirmations to customers
• Communicate with customers to resolve order discrepancies
• Maintain detailed and organized records of orders
• Collaborate with sales and warehouse teams to ensure order fulfillment
• Provide exceptional customer service
• Perform other administrative tasks as required

Skills

Strong problem solving

Independent work

Excellent communication

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Tools

MS Excel

MS Office Suite

Job description

Responsibility

Job Description

We are seeking a detail-oriented and dependable Customer Service Representative to join our team in Malaysia. The right candidate will bring energy, a strong customer focus, and the ability to thrive in a fast-paced environment

Responsibilities

• Process customer inquiries
• Perform order entry with a high degree of accuracy
• Contact for Customer Inquiries, orders, complaints, RMA’s and quotes.
• Enter customer orders into database accurately and promptly
• Verify order details for accuracy and completeness
• Provide order confirmations to customers
• Communicate with customers to resolve order discrepancies
• Maintain detailed and organized records of orders
• Collaborate with sales and warehouse teams to ensure order fulfillment
• Provide exceptional customer service
• Perform other administrative tasks as required

Requirements

• Proven work experience as an Order Entry Clerk, Sales Administrator, or similar role
• Strong problem solving skills
• Work independently with moderate supervision
• Proficiency in data entry and management
• Proficient in MS Office Suite, particularly MS Excel
• Aptitude for understanding a wide array of part numbers and manufacturing processes
• Excellent communication and customer service skills both written and verbal
• Strong attention to detail and accuracy
• Ability to multi-task in a fast-paced, deadline-driven environment
• High school diploma or equivalent