Customer Service Representative

GD Pavilion Sdn Bhd; Nilai; On-site; MYR 40,000 - 67,000; Full time

Benefits offered by this job

Medical Claims

EPF & SOCSO Contributions

Free Parking

Mileage Reimbursement for Work-Related

Annual & Medical Leave Entitlement

Staff Engagement Activities & Celebrat

Career Development Opportunities

Job summary

GD Group of Companies is seeking a Customer Service Representative in Malaysia to manage customer inquiries, coordinate with internal teams, and maintain strong client relationships throughout project lifecycles.

The role requires excellent communication, problem-solving, and a proactive customer-oriented approach. Mandarin skills are a plus, and a 5.5-day work week is expected.

Qualifications

• Diploma or Degree in Business Administration, Customer Service, Communications, Marketing, or related field.
• Minimum 2 years of relevant experience in customer service, property development, hospitality, or related industry.
• Good communication and interpersonal skills.
• Strong problem-solving and follow-up skills.
• Customer-oriented, proactive, and able to handle complaints professionally.
• Proficient in Microsoft Office applications.
• Mandarin-speaking candidates are preferred to effectively communicate with Mandarin-speaking clients.

Responsibilities

• Handle customer enquiries through phone, email, messaging platforms, and in-person interactions.
• Provide accurate and timely information regarding project status, timelines, handover, and other customer-related matters.
• Coordinate with internal departments to obtain information and ensure timely responses to customers.
• Identify and address customer concerns and complaints in a professional and timely manner.
• Coordinate with Sales, Project, Contracts, Finance, Property Management, and other departments on customer-related matters.
• Follow up with internal teams to ensure customer requests and issues are resolved within the required timeline.
• Share customer feedback and recurring issues with Management for process improvement.

Skills

Communication skills

Problem-solving

Interpersonal skills

Education

Diploma or Degree in Business Administration, Customer Service, Communications, Marketing, or related field

Tools

Microsoft Office

Job description

The Customer Service Representative is responsible for managing customer enquiries, addressing customer concerns, and providing timely support throughout the development and construction process. The role requires strong communication and coordination skills, attention to detail, and the ability to work closely with internal departments to ensure a positive customer experience.

Job Specifications

1. Customer Inquiry Management

Handle customer enquiries through phone, email, messaging platforms, and in-person interactions.

Provide accurate and timely information regarding project status, timelines, handover, and other customer-related matters.

Liaise with relevant internal departments to obtain information and ensure timely responses to customers.

Identify and address customer concerns and complaints in a professional and timely manner.

Coordinate with Project, Sales, Property Management, and other relevant departments to resolve customer issues.

Follow up on outstanding matters and ensure appropriate updates are provided to customers.

3. Customer Relationship Management

Act as a point of contact for assigned customers throughout the project and post-sales process.

Maintain regular communication with customers and provide updates on relevant matters.

Gather customer feedback and identify areas for improvement in customer service.

4. Documentation & Reporting

Maintain accurate records of customer enquiries, complaints, correspondence, and resolutions.

Update customer information and relevant records in the Company's systems.

Prepare customer service reports and updates for Management as required.

5. Cross-Functional Coordination

Coordinate with Sales, Project, Contracts, Finance, Property Management, and other departments on customer-related matters.

Follow up with internal teams to ensure customer requests and issues are resolved within the required timeline.

Share customer feedback and recurring issues with Management for process improvement.

6. Other Duties

Assist in customer-related activities, events, handover arrangements, and other operational matters when required.

Perform any other duties and responsibilities as assigned by Management from time to time.

Requirements

Diploma or Degree in Business Administration, Customer Service, Communications, Marketing, or a related field.

Minimum 2 years of relevant experience in customer service, property development, hospitality, or a related industry.

Good communication and interpersonal skills.

Strong problem-solving and follow-up skills.

Customer-oriented, proactive, and able to handle complaints professionally.

Proficient in Microsoft Office applications.

Mandarin-speaking candidates are preferred to effectively communicate with Mandarin-speaking clients.

Willing to work 5.5 days per week.

Established in 2009, GD Group of Companies is involved in real estate, property development, and property investment.

At GD Group, we believe that people are the foundation of our success. Guided by strong corporate values and a commitment to excellence, we foster a positive, collaborative, and growth-oriented work environment. Our culture encourages teamwork, integrity, innovation, and continuous improvement, empowering employees to contribute meaningfully while growing their careers.

As a dynamic and expanding organization, we are committed to creating sustainable value for our stakeholders and building a workforce that drives long-term success.

Established in 2009, GD Group of Companies is involved in real estate, property development, and property investment.

At GD Group, we believe that people are the foundation of our success. Guided by strong corporate values and a commitment to excellence, we foster a positive, collaborative, and growth-oriented work environment. Our culture encourages teamwork, integrity, innovation, and continuous improvement, empowering employees to contribute meaningfully while growing their careers.

As a dynamic and expanding organization, we are committed to creating sustainable value for our stakeholders and building a workforce that drives long-term success.

Perks and benefits

• Medical Claims
• EPF & SOCSO Contributions
• Free Parking
• Mileage Reimbursement for Work-Related Travel
• Annual & Medical Leave Entitlement
• Staff Engagement Activities & Celebrations
• Career Development Opportunities

What can I earn as a Customer Service Representative