Customer Service Representative

BizLink Group; Kuala Lumpur; On-site; MYR 24,000 - 42,000; Full time

Job summary

BizLink Group is seeking a customer service representative to directly assist customers, resolve inquiries, and process orders across phone, email, and other channels. You will provide accurate information, collaborate with cross-functional teams, and maintain detailed records of interactions to ensure high-quality service.

The role emphasizes strong communication, problem-solving, and a proactive approach to improving customer satisfaction in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Proficient with Microsoft Office and CRM software.
• Experience in customer service or client-facing roles.
• Ability to multitask in a fast-paced environment.
• Collaborative mindset and passion for helping customers.

Responsibilities

• Respond to inquiries via phone, email, and other channels promptly.
• Assist customers with product information, orders, and problem resolution.
• Provide detailed and accurate information addressing customer needs.
• Collaborate with cross-functional teams to ensure seamless experiences.
• Maintain records of customer interactions and follow-up actions.
• Seek opportunities to improve customer satisfaction and efficiency.

Skills

Communication

Problem-solving

Multitasking

Teamwork

Customer service experience

Interpersonal skills

Tools

MS Office

CRM software

Job description

Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders

• Respond to incoming customer inquiries via phone, email, and other communication channels in a timely and professional manner.
• Assist customers with product information, order processing, and problem resolution.
• Provide detailed and accurate information to customers, addressing their needs and concerns.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Maintain detailed records of customer interactions and follow-up actions.
• Continuously seek opportunities to improve customer satisfaction and enhance operational efficiency.

Job Requirements

• Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and helpful manner.
• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries and issues.
• Proficient in Microsoft Office suite (Word, Excel, Outlook) and comfortable with using various customer relationship management (CRM) software.
• Experience in a customer service or client-facing role, preferably in the administration and office support industry.
• Ability to work in a fast-paced environment and multitask effectively.
• A collaborative mindset and a genuine passion for providing exceptional customer service.

BizLink is looking for the best & brightest talent

No matter the location, or the role, every BizLink employee shares one mission: Make interconnection easier to improve the quality of life and turn customers' innovative ideas into reality.

Have questions about our positions? Feel free to email us at: [e-mail]